Student.com is the world’s leading marketplace for international student housing, helping students find their perfect home abroad.

This is NOT a cold calling role. All of our customer enquiries and contacts are driven from our partners or customers leaving their details on our website. No hard selling is involved, we build trust with our customers and provide value by offering the best accommodation option based on their needs.

【Main responsibilities】
-Answer inbound calls, emails and live chat messages from students
-Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
-Consult customers to understand their needs and empower them to make a purchasing decision
-Build strong customer rapport through high quality written and oral communication, and by demonstrating excellent product knowledge
-Manage knowledge about the booking process and all service options available for students
-Complete all required administration and recording of sales through CRM system and other business systems
-Build strong relationships with team members, and provide flexible and prompt support at all times

【Essential skills and experience】
-Ability to speak, read, and write in English.
-Ability to speak, read and write in Chinese or one of Asia language is a plus
-In-depth experience of selling to customers
-Experience in telesales role working with sales targets and KPIs preferred
-Consultative selling techniques
-Bachelor degree or relevant work experience

【Candidate profile】
-Ability to build rapport, handle objections and close sales in English. Another language would be a bonus.
-Someone who is able to influence and empower the customer to make a purchasing decision.
-Excellent interpersonal and written/oral communication skills.
-Ability to use multiple customer contact and online systems. Knowledge of Salesforce desired but not essential.
-Excellent team player who contributes ideas for the success of the team.
-Self-motivated, results oriented sales person with track record of delivering to targets.
-Ability to manage different tasks at the same time.
-Quick to learn and apply knowledge.
-Resilient and consistent, with ability to bounce back from setbacks and remain focused on goals.
-Flexible with regards to shift patterns and working hours.
-Full training provided.
-Currently based in Shanghai and eligible for have working visa in Shanghai.