Sales Support Representative/Business Proposal Representative with English
OracleRo-ro,romania-bucharestUpdate time: May 19,2020
Job Description

Sales Support Representative/Business Proposal Representative with English

Job Description\:

Sales Support Representative will be responsible for providing first line support to OD Sales/Tech Field Sales for the entire sales process, to ensure the deal fulfillment and customer satisfaction, while keeping the Sales Organization updated with all process and tools enhancements. He/she will also act as a main point of contact between the Sales Organization and other divisions such as Deal Management, AR, Collections, Credit Team, Order Admin, as to ensure the deal fulfillment and will create and drive complete training packages, being responsible for enabling the sales representatives into Oracle’s internal Business Practices, policies, tools and processes.

 
Roles and Responsibilities\:
  • Integrate with Sales teams to gain understanding of business priorities and challenges and provide first line Business Practices support to ensure the deal fulfillment
  • Drive implementation of new processes or process enhancement
  • Advise sales reps on appropriate approvals and justifications
  • Advise and coordinate with other teams on Migrations, Invoicing, Royalties Collection, Burndown reporting
  • Provide training on all new BP initiatives including Independent Software Vendor OD advisory
  • Support Sales New Hire onboarding with appropriate process, policy and tools training
  • Act as a bridge between the sales team and various other functions in the Sales Processes (Operations, Deal Management, AR, Collections, Credit Team, Order Admin, Fulfilment, etc.)
  • Draft non-standard sales quotations as required
  • Support sales reps to submit clean order packs
  • Assist in tracking the progress of deals
  • Assist in the escalation of critical deals as required (through various back office functions and processes)
  • Build & maintain a thorough understanding and knowledge of all sales processes
  • Support Global Sales Operations in the successful adoption of new tools and process
 
Experience\:
  • 1-2-year experience in contracts and/or sales support, customer support, preferably in IT,
  • Highschool and preferably finalized university studies
  • 1 or more European languages
 
Abilities/qualifications\:
  • Sales affinity including competitiveness, customer care, win-win attitude
  • Excellent communication skills, verbal and written, in English
  • Ability to deliver quality and efficiency in a high pressured, dynamic and challenging environment
  • Energetic and dynamic team player, with positive and “Can Do” attitude
  • Good self-organization, multi-tasking ability, flexibility
  • Excellent problem solving and results orientated skills
  • Strong presentation skills and the ability to present complex concepts over the phone and/or larger audiences
  • Good PC knowledge, esp. in Word/Excel
 
 
 
!|!The Business Proposal Representative (BPR) level one is an entry level position. Individuals perform proposal management activities through assistance and guidance. Individuals follow direction from higher level BPR’s and managers to gain competency and achieve a greater degree of understanding of proposal management. Participate in new business development within Oracle. BPR's play a key role in long term positioning of Oracle for targeted opportunities. BPR's manage the processes and systems associated with the planning, development and production of written responses to formal, competitive solicitations from Oracle clients and prospects. BPR's provide leadership and strong project management skills. BPR's should be able to be resourceful, proactive, detailed and able to exercise sound judgment. BPR's should be able to handle multiple projects simultaneously and cultivate strong working relationships with internal and external contacts.

Level 2 Business Proposal Representatives contribute independently displaying an understanding of proposal management processes and procedures needing little or no assistance. Level 2 Business Proposal Reps provide direct project management support for the delivery of high quality, competitive proposals to Oracle external prospects. Typical tasks performed at this level can include\: provide direct project management support for the delivery of high quality, competitive proposals to Oracle external prospects, develop win themes, maintain liaison with external partners and integrators participating in joint operations, analyze Proposal to determine delivery specifications and preparation outlines, analyze Evaluation Criteria, develop Feature/Benefit tables, create Storyboards, provide direction regarding compliance with statutory, regulatory and commercial business guidelines provided by prospective and established customers, plan and create text/graphics preparation and control environment for virtual collaboration by internationally disbursed teams, establish and manage the proposal submission schedule, develop proposal preparation instructions, create compliance and author response matrices, develop writing instructions for authors, plan and conduct project kickoff meetings, manage the execution of the proposal development plan, contribute to and/or write executive summaries, establish document version control methods, create document review directions and procedures, manage review and edit cycles, coordinate the final assembly and delivery of proposal, review final proposal for compliance and responsiveness.

Proposal management support experience of 3 years. Able to manage small proposals or portions of multi-volume business/technical proposals. A bachelors degree is preferred, technical background or industry experience a plus. Excellent verbal communication, interpersonal and writing skills. Experienced in using tools such as Adobe Acrobat, Word, Excel and PowerPoint. Able to handle multiple projects in a fast-paced environment. Flexible, team-oriented attitude.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!

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