Scheduling Coordinator
Agilent wilmingtonUpdate time: May 27,2020
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
 
A Scheduling Coordinator's primary focus is to provide the best customer experience to Agilent customers. The scheduling coordinator will schedule field service engineers so they can service Agilent instruments at the customer site. Agilent instruments are used for various life science measurements and this role is critical in ensuring customer satisfaction and reducing any downtime for customer laboratories.

This is an opportunity for a service-oriented, enthusiastic, problem solver, who can coordinate schedules in a dynamic environment and communicate the plan effectively. This is an opportunity to join a team that exhibits Agilent service organization's core values of: Speed; Focus; Accountability; Uncompromising Integrity; Innovation & Contribution; Trust, Respect & Teamwork
 
The shift for this role will be Monday - Friday from 10:00 am - 7:00 pm EST. 

A successful person in this position will:

* Be accountable for scheduling the right resource to meet customer situation
* Communicate and keep customer updated regarding the status of on-site visit
* Treat customer issues with prompt attention and exceptional level of professionalism
* Behave in a manner that results in a positive customer experience
* Keep an accurate and timely record of resource availability and commitments
* Document handling of each service call accurately and in a timely manner in the service database
* Demonstrate sound business judgment when prioritizing and managing competing priorities

Note: Overtime may be required on a limited basis as this is a customer-facing position.

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