Title: Senior Analyst, Sales operations

Location: Gurgaon

Company Description:
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Desk Analyst.

Role Overview:

Provides pre-sales and/or post-sales operational support & manages order fulfillment.

Responsibilities:

• Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
• Liaises between the customer/partner and sales organization.
• Focuses on delivering a positive customer or partner experience.
• Facilitates product and sales information flow.
• Drives sales operations process improvements.
• Serves as interface for order status and handles order escalation and SKU management.
• May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.
• May be responsible for influencing sales behavior and capabilities.
• Assists with driving process improvement programs cross-functionally.
• Researches customer or order problems.

Requirement:

• More than 8 years of experience in the Industry
• Graduate or Post graduate
• Good communication & interpersonal skills

Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.