Senior Operations Specialist
AirbnbBeijingUpdate time: April 17
Job Description

Job Summary

Airbnb is one of the world’s largest marketplaces for unique, authentic places to stay and things to do, offering over 7 million accommodations and 40,000 handcrafted activities, all powered by local hosts. An economic empowerment engine, Airbnb has helped millions of hospitality entrepreneurs monetize their spaces and their passions while keeping the financial benefits of tourism in their own communities. With more than half a billion guest arrivals to date, and accessible in 62 languages across 191 countries and regions, Airbnb promotes people-to-people connection, community and trust around the world.

About Airbnb China

As an independent business unit, China is one of the major engines behind Airbnb's global growth. The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. Airbnb continues to  focus on product localization and innovation to better serve local users and enhance the user experience, nurture a trusting local community, and engage Chinese Millennial travelers with inspiring brand moments. As one of the leaders in the home sharing industry, Airbnb works with partners across many fields to actively promote the sustainable development of this emerging industry and achieve win-win results for everyone. Airbnb will continue to build an efficient local team, bringing the end-to-end, authentic travel experience to Chinese travelers, and creating a world where "anyone can belong anywhere".

As a Senior Operation Specialist, you'll play a key role in planning outsourcing strategy for contingent workforce. You will be a partner and guide for vendor leadership to develop excellence in sales delivery and set right organizational structure and systems including workforce planning, talent deployment,  daily management, working hours and benefit, performance management etc.


  • Define outsourcing strategy for multiple markets and set up right vendors to execute the strategy. 
  • You are a strategic guide, coach and manager for the entire operation.
  • Manage vendor capacity through continuously monitoring active headcount, and ongoing demand for resources from the lines of business, to ensure optimum resourcing at all times on site.
  • Work with the vendor to develop right talent strategy and plan for growth as well as increasing complexity in the business
  • Develop training standards and infrastructure including putting in place right measurements for training efficacy.
  • Lead business reviews along with sales directors and vendor leadership and guide the group through action plans.
  • Seek out best practices and continually drive process improvements. 
  • Learn how to work creatively to drive execution and simplification.
  • Well understand the business and continuously improvement the process 


  • BA/BS degree.
  • 6 years of labour outsourcing operation experience in both agency and inhouse. 
  • With exposure to vendor management, cost control and compliance operation best practices and methods. 
  • Well knowledge in China labour law and regulations in different regions in practice.
  • Excellent in process operation in staffing.
  • Excellent communication, problem solving and interpersonal skills.
  • Passion for operation management in organizational development
  • Data analysis ability, organisational coordination ability and logical thinking
  • Has keen business acumen, efficient in decision making and stakeholder management ability






  • 外包员工年度资源规划及日常管理。
  • 根据业务及市场用工状况,不断建立和完善爱彼迎中国外包管理体系及流程。
  • 包括但不限于外包供应商的甄选与管理,指导外包供应商完善外包人员的工时、福利、绩效、入离职等日常管理。
  • 根据公司业务目标和市场情况的变化,协同外包供应商,公司业务和HR等相关部门,通过行之有效的考核、激励、奖惩等方式,完成业务需求和外包服务目标。
  • 协助外包供应商,处理外包服务中的各种特殊情况及突发事件,发现改进的机会,不断提升外包服务的质量与效果。
  • 牵头公司法务、财务、Talent等部门一起,确保外包资源使用过程中的合规。
  • 通过数据的定期汇总及分析,展现组织效能的状况并提出改善的建议和方法。
  • 快速理解业务现状及发展趋势,确定运营的目标体系


  • 了解国家及不同地区的劳动法律、法规,具有甲方或乙方外包管理的相关经验。
  • 了解外包使用过程中供应商管理、费用管理、合规等相关知识。
  • 逻辑清晰及解决问题能力。能制定并不断完善公司内部外包管理的政策流程,同时具有处理员工入离职、劳动争议等工作的实操经验。
  • 具备一定的数据分析能力、逻辑思维能力及组织协调能力
  • 具备敏锐的洞察力,快速的策略和业务理解能力,及跨团队沟通协作实操经验
  • 为人正直



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