Position Description: Position Description: Lenovo is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter, and we're growing! We are looking for a person who challenges the ordinary and seeks to innovate in learning while also balancing execution. Lenovo's PC & Smart Devices (PCSD) Customer Experience Team seeks an experienced Voice of the Customer (VoC) professional to join its Morrisville, NC-based team. The successful candidate will have solid analytical and communication skills and work effectively in a fast-paced and dynamic environment. The Senior Voice of the Customer Specialist role is charged with creating a consistent, shared understanding of who our B2B customers are, what they want and need, and how they perceive interactions with your brand today.  They will aid in consistently quantifying customer experience quality across the B2B enterprise space and deliver actionable insights to employees and partners. He/she will manage and drive the delivery, strategy, and maintenance of our B2B survey programs, both transactional and relational. The role has responsibility for the full scope of design, delivery, and adoption of new listening posts and required management systems inclusive of vendor management and stakeholder management (internal and external). He/she also ensures the effective and efficient use of all resources shared services, third parties, and partners to deliver leading best practices to drive compelling outcomes. This position provides Voice of the customer strategic, operational, and analytical support. They are skilled in CX Analytics, Voice of the Customer Management, Customer Experience Management, Market Research, and Customer Journey Mapping.  In this role, the Senior Voice of the Customer Specialist will independently work with cross-functional teams to create a B2B Voice of the Customer Strategy.  They will need to plan, develop and launch new feedback sources to fill gaps and align Lenovo's overall CX strategy.  They will gather data through various resources and then reproduce the data into presentable formats. The VoC Specialist will also present findings to multiple levels of management and use data to create strategies to improve various facets across the business. The successful candidate will need to be a self- starter, detailed oriented, support numerous projects, communicate to all levels and areas of the company, and make independent decisions to support it. Primary responsibilities will include the following: • Manage B2B surveys, development, deployment, analyze and deliver results in a complex global environment • Design, develop and manage a program roadmap that delivers on business goals • Execution for CX insights and measurements in support of organization objectives • Execute CX methodologies such as research, measurement program design • Solid analytical skills with an ability to gather, analyze, and quickly synthesize critical information to objectively craft and support recommendations • Demonstrate expertise in extracting a big idea and telling a compelling story. • Compile, analyze, interpret, and present complex data related to current and future operation • Collaborating across business units, functions and geographies to enable their long-term vision, goals and strategy by developing Successful VoC solutions • Strong executive communications (both verbal and written) • Deep understanding of core domains such as Marketing, Sales Operations, Sales, Service support. • Experience working with senior stakeholders (ED/VP level) to shape programs from high-level objectives and problem areas • Proven track record in designing, developing, and deploying company comprehensive solutions • Proven track record of working effectively in a collaborative, fast-paced, and global environment • Demonstrated ability to create and apply information-driven approaches to solve critical business questions practically with tangible results Additional responsibilities: Program Design and Management • Ability to clarify the objectives of the research and evaluate support needed • Determine sample management plan and quota requirements • Create a plan identifying metadata needs, analytics requirements and accountability Operational Support • Design, develop, test, and deploy questionnaires in partnership with content experts • Plan, manage and coordinate "closed-loop" issue resolution processes • Manage or direct the management of large sample datasets Visualize and Socialize Data • Transform detailed analytic and statistical data into a compelling story that drives action • Provide broad communication to global stakeholders • Ability to drive consensus and decision-making to ensure buy-in #### Position Requirements: Position Requirements: • Bachelor's degree in statistics, computer science, data science, or another quantitative field • 7+ years of experience with Voice of the Customer program management • 5+ years of experience with data collection, evaluation, reporting, and analysis • 5+ years working in primary marketing research, preferably in a technologies-related industry • 3+ years of advanced statistical analysis tool use (i.e., JMP, Mini Tab, SPSS, or similar) • 3+ years developing senior leadership presentations Preferred Qualifications: • Experience designing research plans: exploratory, descriptive, relationship, transactional • Experience working with corporate standards such as DNC, reminders, etc • Strong B2B industry experiehttps://rms.peopleclick.com/RP/Home#nce, preferably in global companies • Expertise with inner and outer closed-loop processes • Experience collecting sample data and remediate any issues • Knowledge and fluency working with analytic tools such as Excel, SPSS or SAS • Experience cleaning data in preparation for analysis • Experience facilitating exploratory meetings with critical stakeholders • Demonstrated experience driving alignment around actions needed We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.