Position Description: Lenovo Mobile Business Group is a growing smartphone provider, creating groundbreaking, affordable, high-quality products designed and built with the global customer in mind. And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow. The role includes working within the high performance, fast paced Regional Service Team focusing on the handset repair process and resulting device quality. You will focus on implementing quality corrective actions within the Service network and hands on technical support of test & programming stations at the service center level. Also, you will have a direct contribution on outgoing device repair quality. Position can be based in Bratislava (Slovakia) or Warsaw (Poland). These are your detailed responsibilities: • Generate repair quality plans based upon data analysis; • Monitor outgoing quality control at third party repair facilities; • Manage quality escalation issues; • Drive on-going product improvements with development engineering & product quality; • Create risk assessment and implement plans for new product launches; • Support for test & programming stations used at Service Centers; • Establishing and supporting asset (PCBa & component level) recovery initiatives within Region; • Provide new product introduction training to the Service Centers. Organization You will report to Service Technical Support Team supporting customers in Europe, Middle East and Africa countries. #### Position Requirements: What do we expect from you? Basic Qualifications: • B.S. in Engineering (Production / Mechanical / Electrical Preferred) • Data Analysis Skills • Project Management Experience • Fluent in English Preferred Qualifications: • 4+ Years of experience in either Manufacturing or Post Sales Service of smartphones or electronic devices • Process & Quality Control Methodology experience • Third Party Company management experience, covering Production, Quality or Process areas • Innovative Problem Solving Experience • Excellent Written and Verbal Communication Skills • Experience with Post Sales Service on Technical Support function for smartphones is highly desirable What Lenovo can offer you: • An exciting job with great opportunities for success • A good potential to grow both professionally and personally • You will be a part of the Number 1 PC vendor in the world • Very nice and stimulating office environment • Performance based rewards & flexibility Base gross monthly salary from minimum 1500 EUR and above, depending on experience + variable part 12% of your annual earnings Want in? Let’s get started on something different, together. Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any federal, state, or local protected class. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.