#### Position Description:


Lenovo Data Center Group (DCG) is seeking a Global Service Readiness Product
manager with experience managing new product development from a services
business perspective.  In this role, you will be part of a team located
between the U.S., China, and Taiwan. We are responsible for ensuring services
are in place for new Lenovo DCG products and solutions.

The product families associated within our Data Center business Group
portfolio include ThinkSystem, ThinkAgile, ThinkServer, System x, BladeCenter,
PureFlex, cluster (iDataPlex, NeXtScale, Linux Clusters), storage, cloud, and
networking.
To be successful in this role, you should be able to manage initiatives while
developing relationships with peers across functions and outside of the
organization.

Your Business/Functional Responsibilities include:

• Provide service requirements and direction to Offering Development Teams
(ODTs) resulting in products that are high quality, easy to diagnose/service
within warranty and maintenance budgets.
• Ensure worldwide readiness for support of product prior to product general
availability.  This includes ensuring spare parts are stocked, technical
support training is available and completed, and that processes are in place
to deliver the highest quality service and support experience.
• Drive improvement to product design and function in order to reduce warranty
costs generation over generation.
• Responsible for developing worldwide support plans for one or more DCG
products and/or solutions.
• Provide lifecycle service advice / continual improvement opportunities
during the life of the product.

#### Position Requirements:


• At least 5 years of directly related experience in the customer support
industry (experience with x86 products/solutions and enterprise storage is an
advantage)
•  Experience with managing product development projects from concept to
launch; as well as demonstrated ability to evaluate processes and propose
improvements.
• Willingness to work non-traditional work hours to accommodate occasional
meetings with colleagues around the world, particularly in China and Taiwan.
• Ability to analyze policies and procedures for customer service practices,
evaluate effectiveness and propose recommendations for improvement.
• Good knowledge  of Excel, PowerPoint and Word.
• Ability to team with others and work with guidance from more experienced
team members in a fast paced entrepreneurial environment.

Base gross monthly salary from minimum 2150 EUR and above, depending on
experience + variable part 12% of your annual earnings.

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.