Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal HR team is looking for a top-notch HR Business Partner to support their Chandler and Scottsdale offices. With approximately 2000 employees primarily in PayPal’s Global Customer Operations function, this person will build relationships with managers, employees and site leaders while liaising with the global HR team and Legal teams. Your responsibilities will be broad: employee relations, people manager development, site engagement and D&I activities, performance management, organizational realignment and analytics.

Reporting to the San Jose-based Senior Director, HR Business Partner for Business Affairs, the successful candidate will partner across a broad spectrum of HR disciplines including Employee Relations, Talent & Development, Total Rewards and Diversity & Inclusion to drive business outcomes against the execution of our global HR and local site-level priorities.

Requirements:

• Impeccable integrity with personal and professional values that are consistent with PayPal’s
• Collaborative partner in determining or influence outcomes of employee relations cases
• Critical thinker who can navigate through a high degree of complexity and ambiguity
• Change agent who proactively seeks to identify solutions for complex situations
• Results driven individual who can produce outcomes
• Build credibility and trust with employees across all levels of the site
• Effective communicator who can collaborate with partner groups inside and outside of HR
• Empathetic individual who can coach employees and managers through complex situations

Responsibilities:

• Coach managers on individual & team performance and professionalism
• Partner closely with legal team on routine & complex employee relations issues
• Support HR Centers of Excellence (Talent, Total Rewards) in leading local manager training, employee on-boarding and site engagement activities
• Champion of site engagement by partnering with site leaders on culture activity, diversity & inclusion initiatives and solutions to enhance the employee experience
• Together with the business-aligned HRBPs, you’ll support business reorganizations and restructures
• Deliver anecdotal and analytical insights
• Develop and document processes to establish a site HR Business Partner playbook

Experience:

• This candidate will have 7+ years of relevant experience.  You don’t need experience in all of the areas above, but you must have strong background in US employee relations
• The successful candidate will have experience supporting a large customer operations / customer service center
• Experience with SalesForce and Workday is preferred

Education:

• Bachelor’s Degree in Human Resources Management, Business Administration or equivalent experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0052986