What you'll be doing:

• Take full responsibility for the overall output of the engagement team, including ticket backlog, user specific feedback and ensure team are meeting outlined SLA’s and goals.
• Drive strategic decisions for the growth and future of the team including resourcing, tools and processes.
• Be our brand guardian and ensure we are actively representing TOV in responses.
• Carry out regular team reporting, analyse community data and share current trends and insights with the brand team.  
• Have a thorough knowledge of how to leverage Canva brand love – there’s a lot of it!
• Coach and challenge team members, supporting their career aspirations while maintaining alignment with business goals.
• Organise regular team training and workshops as needed to support team growth. 
• Be at the forefront of the latest social channel platform and community management news and trends.

You’ll love this job if:

• You are social media savvy and know the in’s and outs across various social media channels.
• You’re a leader and want to help support others to achieve their full potential. 
• You’ve had significant and relevant experience in managing social media communities.
• You have a flair for conversational, social media content writing and a critical eye for both the overall copy structure and grammatical details.
• You’re a natural problem-solver and have the ability to resolve problems with a sense of urgency to make others feel that the concerns they have are valid.
• You have the ability to step into other people’s shoes and understand their underlying concerns and issues.

Must haves:

• At least 2 years experience in a community management lead role.
• Proven experience in handling and growing a team.
• The ability to juggle multiple tasks and competing priorities whilst delivering quality and timely content
• While we won’t be taking any blood samples, we’d love to see some Startup DNA – you will need to be flexible, pragmatic, strategic, tenacious, and take ownership of deliverables and outcomes – ya gotta have hustle!

What you'll learn:

• How to engage with Canva users in a creative, personal way
• How to create and strategise valuable content and programs for the community
• Ins and Outs of the Canva tool
• Managing social media sites with more than a million followers.
• How to push your creativity and passion to the limit.
• How to solve problems and help users with their concern.

Benefits:

• Competitive salary, plus equity options
• Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
• Gym membership allowance
• Professional education allowance
• Mental health benefit through employee assistance program.
• Competitive HMO and Leave benefits
• Sponsored social clubs and team events
• Countless fun and quirky celebrations
• Work in one of the coolest office in Makati!