Spa Experience Coordinator/Spa & Fitness Attendant (Dual Role)

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This is an exciting opportunity to join the team at Fairmont Pacific Rim. Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver. Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.”

As the next Spa Experience Coordinator/Spa & Fitness Attendant our Guests will enjoy the professional and personalized spa experience you offer. The expertise and attention to detail you provide will ensure our guests have a memory to share.

Summary of Responsibilities:

Reporting to the Spa Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

• Performing the duties of Spa Experience Coordinator and/or Spa/Fitness Attendant as assigned
• Ensure Guest satisfaction by ensuring that safety and service is always the first priority in the spa, fitness, and pool facilities.
• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
• Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
• Ability to identify, empathize and appease any guest concerns both in person and in writing.
• Responsible for increasing the departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through achieving individual and team goals.
• Responsible for increasing the departmental revenues by maximizing treatment room usage.
• Operate point of sale system for all services rendered ensuring all guest folios are accurate.
• Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
• Provide support and assistance to the Spa Team as required
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Provide tours of the spa and fitness facilities to guests.
• Co-ordinate guest food and beverage orders.
• Responsible for replenishing all service area items and removing/stocking linen consistently throughout the day.
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
• Comply with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Perform any and all other tasks which are assigned by management.

Qualifications:

• Minimum of 2 years’ experience in spa or hospitality industry
• A passion for spa and wellness
• Previous experience in a luxury environment is an asset
• Previous experience in retail sales an asset
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong attention to detail with understanding of luxury elements
• Strong communication and interpersonal skills required with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• A positive individual with the ability to work in a team environment and independently
• Excellent communication skills, both written and verbal
• Computer literacy in Office, Word, Excel
• Previous experience in booking software an asset

Physical Aspects of Position (include but are not limited to):     

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

About Fairmont

We offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. An exciting future awaits!

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com

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