Technical Account Manager - Oracle Cloud Infrastructure

Seattle, Washington

Oracle Gen2 Cloud is the next generation cloud service built from ground up for the most demanding application requirements with diverse performance, reliability, and governance requirements for a variety of customer use cases.  We've focused on security, reliability, scalability and flexibility to support existing and future enterprise level large and complex deployments while beating industry performance and pricing standards. We are rapidly expanding our footprint and continuously building innovative solutions.

Who are we looking for? 
Do you want to be part of a highly technical team helping to establish Oracle Cloud as the leading cloud computing platform for enterprises? Are you passionate about making customers successful?

Oracle Gen2 Cloud team is looking for Technical Account Managers (TAMs). The ideal candidate will possess deep technical skills in software architecture and cloud computing as well as customer facing skills. The ideal candidate will also have a passion for customer success with a focus on educating, training, designing, and building cloud solutions for a diverse and challenging set of enterprise customers.

As a TAM, you will work closely with Cloud product teams and partner with teams across Oracle to craft highly scalable, flexible, resilient and cost-effective cloud architectures that address customer business problems and accelerate the adoption of Cloud services. You will continuously innovate on our platform, build, deploy and migrate application solutions and use cases that our customers currently use or plan to use and create most optimal architectures and best practices targeted to a specific set of customer base. As a trusted customer advocate, the TAM will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. The ideal candidate has a strong understanding of large-scale computing solutions and enjoys working with enterprise customers in a trusted advisor role while keeping the existing technical skills sharp and developing new ones.

You will have the opportunity to help shape the cloud product and influence the adoption and usage patterns among enterprise and web-scale customers. You should have a demonstrated ability to think strategically about business, create technical definition around customer objectives in complex situations, develop solution strategies, motivate and mobilize resources, and deliver results.

Roles and Responsibilities
Technical Account Management (TAM) will help customers plan and execute a cloud strategy, providing them with best practice advice, implementation guidance, and access to Oracle subject matter experts. Through regular meetings and quarterly reviews, Technical Account Managers will help identify and monitor key success metrics to help ensure customers get the most out of their Oracle investment.

• Participate in deep architectural discussions with customers, support and Oracle field personnel to ensure customer solutions are designed for successful deployment in the cloud
• Capture and share best-practice knowledge amongst the field and internal teams
• Author and contribute to customer-facing publications such as customer specific Architectures, Design Guides, and product presentations
• Build deep relationships with senior business as well as technical individuals within customers to enable them to be cloud advocates
• Act as a technical liaison between customers, service engineering teams and support

Qualifications

• 7-10 years enterprise customer engagement experience as product manager, architect or sales engineer
• Strong verbal and written communications skills with past experience in a customer facing role.
• BS/MS degree required; Engineering degree or a technology degree with business background is highly desired
• Be able to communicate complex ideas and topics to multiple audiences
• Design solutions to customer issues by bringing together the right processes, technologies, tools, and people
• Create level of effort estimates for the proposed solutions to support roadmap & cost model activities
• Demonstrated knowledge in architecting, deploying, and the operation of solutions. Past experience working directly in customer implementations is highly desirable
• Be knowledgeable and have proficient level exposure to Infrastructure as a service (IaaS) in a Public or Private Cloud environment
• Experience and/or architecture knowledge of virtualization, high availability and disaster recovery, for public cloud platforms
• Ideal but not required to have a knowledge of Oracle Maximum Availability Architecture (MAA) for database and middleware platforms, Oracle Database WebLogic/Java
• Strong communication and presentation skills including white boarding, small and large group conversations, and formal presentations. Strong analytical, facilitation and communication skills (informal, formal, written, verbal and graphical)

Preferred Qualifications

• Prior experience in managing expectations with customers and driving technical requirements for migrating or transforming customer solutions to the cloud
• Familiarity with common enterprise solutions from Oracle, Microsoft, SAP & VMware
• Familiarity with Big Data, Analytics, Machine Learning and HPC architectures and workloads
• Experience with other cloud platform including AWS, Azure, Google Compute Platform & VMware is a plus

!|!Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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