Responsibilities：

Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
Manage relationships with multiple customers, partners and collaborate with MS people
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
Document incidents, report customer suggestions and technical issues to Microsoft

Requirements：

Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products.
Good English written and oral skills
Good grammar and spelling in written communications
Ability to multitask among multiple customers and applications
Ability to work with complex procedures and program guidelines
Patience and Empathy in customer interactions
Active listening skills
Inbound customer service skillset in field of software technologies
Familiar with application tools used at call centers

We offer:

Competitive salary (1000 – 1200 USD + bonuses)
Accommodation in Shanghai
Flight ticket to Shanghai
Food (lunches provided)
Health insurance
Continuous training of hard and soft skills
Free English courses in the office
Motivated and highly professional team to work with
Comfortable working environment (spacious and well-equipped workstations, meeting-rooms, coffee bar, interactive lounge zone, sport facilities)
Corporate events