Responsibilities:

• Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.
• Turn lessons learned into technical documents published into an extensive customer learn server.
• Participating in online, company sponsored Discussion Groups
• Serving as primary support liaison between company and user
• Keeping user informed of how and when problems are resolved
• Involved in any additional follow up, testing and trouble shooting
• Responsible for appropriate referral to other support and quality assurance areas
• Conveying user feedback to product development staff
• May travel to customer sites on occasions.

Promoting and maintaining a high quality, professional, service oriented company image among users