Supply Chain Operations (SCO) organisation with its 700 co-workers connects our customers with IKEA products in a simple, affordable and sustainable way. We deliver excellent transport and logistic solutions today, tomorrow and over time by optimising replenishment solutions, defining physical goods flow capacity needs, managing the goods flow, sourcing & developing transport & logistics capacities and leading & securing Supply Quality.

We contribute to customer satisfaction through securing customer perceived availability, delivering lowest cost over time, leading towards sustainability and ensuring the right quality for all services.

• Logistical ("flow") performance: Secure total logistical operational performance from end-to-end perspective by booking optimal transport solutions under the consideration of IKEA supply chain stakeholder preconditions. Monitor & Follow-up the shipments to secure availability for our customers

• Daily operations: Reschedule and/or cancel shipments in case of logistical operational deviations based on Global Working Methods. Suggest improvement potentials for parameters and set-ups affecting delivery planning and execution and Global Working Methods

• Deviation Handling: Work in close cooperation with internal and external stakeholders (e.g. carriers, suppliers) to solve operational deviations. Follow-up operational deviations and search for solutions to avoid operational deviations in the future

• Capacity Deviations: Secure transport capacity by monitoring and requesting spot solutions within agreed frame

• Communication: Secure proactive communication with internal IKEA supply chain stakeholders and external Service Providers, in particular in case of delayed and/or changed deliveries 

• Data Management: Secure correct data in our Transport systems and provide reasons codes to secure proper visiblity for any deviation in our planning process. Alerts concerned parties about incorrect or missing information required for the delivery planning and execution process 

• Plan and manage deliveries: Actively contributes to the development of the Delivery Operations process, system and the Global Working Methods within the Supply Chain 

• Extra-costs: Follow-up NCAs (Extra-costs) and investigate all cases. Decide based on legal documents and secure documentation of each case

• Secure minimum EQU in our trucks together with Senders

• Escalate to Delivery Planning Manager in case of deviations in our planning process

• Good knowledge in logistics, economics, business administration or relevant working experience

• Capability of building effective and trustful relationships

• Good presentation and communication skills

• Knowledge of relevant tools and working methods in the Supply Chain

• Computer skills and proficiency in Microsoft Office applications

• Fluent in English

• Analytical Skills