About Airbnb

Airbnb is one of the world’s largest marketplaces for unique, authentic places to stay and things to do, offering over 7 million accommodations and 40,000 handcrafted activities, all powered by local hosts. An economic empowerment engine, Airbnb has helped millions of hospitality entrepreneurs monetize their spaces and their passions while keeping the financial benefits of tourism in their own communities. With more than half a billion guest arrivals to date, and accessible in 62 languages across 220 countries and regions, Airbnb promotes people-to-people connection, community and trust around the world.

About Airbnb China

As an independent business unit, China is one of the major engines behind Airbnb's global growth. The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. Airbnb continues to  focus on product localization and innovation to better serve local users and enhance the user experience, nurture a trusting local community, and engage Chinese Millennial travelers with inspiring brand moments. As one of the leaders in the home sharing industry, Airbnb works with partners across many fields to actively promote the sustainable development of this emerging industry and achieve win-win results for everyone. Airbnb will continue to build an efficient local team, bringing the end-to-end, authentic travel experience to Chinese travelers, and creating a world where "anyone can belong anywhere".

In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them? If so, we want to talk to you!

As our UX Writer, you will own the quality content curation and the implementation of content related cross-functional projects. The role is to make sure useful, lovable, scalable content is produced with maximum efficiency and to the highest level of quality. This role will be the point person for the full lifecycle of content releases and will manage self writing, keep stakeholders accountable, meet deadlines, and communicate project status and risk, etc.

Responsibilities

• Implements content industry standards and practices to result in world-class quality content, develop content frameworks, product narratives, and other deliverables that explain your recommendations and help people understand the practice of content strategy
• Work with others to maintain and evolve voice and tone guidelines and help evangelize those resources across the company
• Define the content strategy for a given product and write clear and concise content across multiple touch points (including product names, labels and navigational elements, emails, tutorials, landing pages, and notifications)
• Work with cross-functional partners (designers, data scientists, marketing, operations, PR, legal…) to drive consensus across teams and advocate for solutions that balance the needs of our hosts and guests with our business goals
• Help people who use Airbnb feel welcome and empowered, carefully considering tone and delivering content that’s consistent with Airbnb's mission of belonging
• Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality
• Share your work with the rest of the team, provide feedback, and contribute to the team morale

Requirements

• At least 3 years of relevant experience
• Great attention to detail
• Native in Chinese and good command of English, has passion for quality and content
• Writing portfolio is a must
• Strong writing and project management experience; working cross-functionally across a variety of departments
• Experience with agile toolings is a plus - Jira for task delegation and assignment and tracking completion of items
• Experience working in the tech industry is a plus
• Strong background in data analysis is a plus

 

爱彼迎公司介绍

爱彼迎是全球领先的特色住宿和体验项目预订平台，提供700多万个独具当地特色的住宿选择和4万项精心策划的体验活动，均由当地房东和体验达人倾力打造。作为赋能经济发展的引擎之一，爱彼迎正在帮助数以百万计的旅游服务创业者将房源和爱好转化为收入，也让当地社区享受到了旅游业带来的经济效益。迄今为止，爱彼迎已接待超过5亿人次房客，在全球220个国家和地区提供62种语言服务。爱彼迎致力于在全球范围内促进人与人之间的交流和信任，打造充满人情味的社区。

爱彼迎中国简介

作为一个独立的业务部门，中国是Airbnb爱彼迎全球增长的重要引擎之一。自2015年底正式进入中国起，爱彼迎在中国市场不断加大投入，实现了持续快速增长。爱彼迎将持续升级本土产品，打造创新的品牌活动，提升用户体验，构建有凝聚力的社区。作为共享住宿行业的领军者之一，爱彼迎还携手各方，积极推动这一新兴行业的可持续发展，实现多方共赢。我们将继续打造高效的本土团队，将原汁原味的旅行体验带给中国旅行者，创造“家在四方”的归属感，重新定义旅行。

工作内容：

• 与跨部门团队，例如产品经理，研发工程师等协作共同定义用户问题，产品问题，通过用户调研，用户及产品分析，策略整合，产出高质量的产品内容文案，提升用户体验和产品体验。

职位要求：

• 良好的简体中文和英文运用能力
• 3年以上产品内容策略工作经验
• 熟悉中国市场，善于站在产品及用户角度思考问题
• 有跨平台的工作经验，善于沟通，可独立完成项目工作