User Success Manager
Bentley SystemsSingaporeUpdate time: May 14,2020
Job Description

Position Summary: 

We are looking for a technically savvy User Success colleague who possesses a strong drive for results. Duties for the User Success role will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal User Success colleague should engage with customers, maximize value, and create strategies to grow our customer base. 

Your Day-to-Day:  

 

  • Develop and manage client portfolios. 

  • Sustain business growth and profitability by maximizing value. 

  • Analyze customer data to improve customer experience. 

  • Hold product demonstrations for customers. 

  • Improve onboarding processes. 

  • Evaluate and improve tutorials and other communication infrastructure. 

  • Mediate between clients and the organization. 

  • Handle and resolve customer requests and complaints. 

  • Minimize customer churn. 

  • Aid in product design and product development. 

 

 

 

 

 

 

 

 

 

 

 

What You Bring to The Team: 

 

  • Bachelor’s degree in Engineering, Construction, or related field. 

  • Highly organized and able to multi-task. 

  • Self-driven and proactive nature. 

  • Excellent communication and interpersonal skills. 

  • Demonstrate leadership qualities. 

  • High computer literacy and ability to learn new software. 

  • Knowledge of customer success processes. 

  • Experience in document creation. 

  • Patient and active listener. 

  • Passion for service. 

  • You have excellent verbal and written communication skills, enabling you to effectively communicate complex topics and provide feedback both to colleagues and users face-to-face, on the phone, and by email. 

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