Amazon Global Logistics Technology (AGLT) is a start-up team founded to build worldwide systems and products for cross-border transportation and logistics services operated and managed by Amazon Global Logistics (AGL). We are building products and capabilities to reduce cost, improve speed & reliability and provide differentiated logistic value added services (VAS) for moving goods across countries with seamless end-to-end customer (shipper, recipient) experience. As a Quality Assurance Engineer...

Job responsibilities: 1.According to the quality standards, the early, middle and end of the product quality process control and inspection, abnormal analysis; 2.Responsible for the bulk inspection work of the regional factory arranged by the superior leadership, and able to carry out testing experiments; 3.According to the testing standards for random inspection, full inspection, and issue a test report, timely report the work of superiors; 4.Assist to follow up the progress of orders, and time...

Core Responsibilities  Determine and analyze any quality gaps and formulate appropriate recommendations through KPI monitoring and action tracking.  Raise optimization suggestions to product/procedure identified from regular tasks.  Lead innovation and continuous improvement in quality improvement project.  Implement quality assurance standards and continuously optimize them according to business requirements.  Conduct regular VOC to hear customer voice, summarize and feedback to relevant d...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...

Job Summary The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance. Essential Job Functions • Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents. • Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents. • Analyze functional area and/or team performance and recommend app...