Task Description 1. Early & Late Collection Management •Manage the process of phone call, overdue and hostile termination collection and ensure the daily activities following the internal policy and procedure. •Lead team achieve performance and motivating agent’s performance and activities •Take prompt and proper collection actions to control risk once high risky is identified. •Manage and ensure write off monthly works be completed within timeline, including making plan within OP, following...

Task Description - Keep improving team performance, working efficiency, customer experiences and saving cost align with Ops strategy. - As customer service business owner, continuously design/re-design, optimize and enhance business process to make sure providing excellent service towards internal and external customers at all times. - Manage daily in-house inbound back office team. - E nsure on going performance of daily operations in compliance with customer service rules and policies, corpora...

Task Description - Support for process and system enhancement based on daily in-house operations.   - Support customer service related projects and cooperate with relevant departments for working package execution and project go-live. - Support to develop and implement proper tools or processes for local markets, with an objective to effectively accomplish performance targets and KPIs as well as provide excellent service towards internal and external customers at all times. - Support in team man...

Task Description  Agent Management · Ensure ongoing process of agent management based on credit rules, outsourcing guidelines, and compliance or CBIRC requirement. · Manage agent selection, agent visit plan and agent incident handling. · Manage the process of repossession, transportation, inventory and warehouse management for repossessed vehicles. · Manage commission & payment process. · Manage home visit and documents collection management. Collection Process and Policy Optimization · Lead...

Task Description Law Firm Development & Management   - Develop new law firms according to business growth - Be responsible for new agent set up /Due diligence and contract sign off process - Update frame contract and SLA base on business needs and outsourcing guideline. Law Firm Performance Evaluation - Monthly law firm performance evaluation, monitor SLA implementation status provide feedback on regular team meeting - Train law firm on internal collection process, develop the collection abi...

Task Description Workforce Management Implementation -    Provide transparency to all stakeholders (scope, time, budget, risk, quality etc.)  -    Conduct requirement gathering with key stakeholders and support users to develop a business requirement document(BRD) -    Identify optimization and best customer experience opportunities through the Dialer system -    Support the execution of all project related tasks according to plan  -    Identify and resolve/ manage issues and constraints regardi...

Task Description 1. Daily secretarial support -Organize daily work in a structured way, such as calendar management, visitor reception, internal and external meetings setup and appointments scheduling; -Coordinate daily correspondences, such as phone call, email, post, etc. -Support business trips arrangement, including flight booking, hotel reservation and local transportation liaison, and conduct reimbursement formalities for business trips; -Organize Team Building activities and design the wh...

Job Description - Collection Management • Manage the process of the whole collection activities and ensure the daily activities following the internal policy and procedure. • Lead team achieve performance and motivating agent’s performance and activities • Take prompt and proper collection actions to control risk once high risky is identified.  • Manage and ensure write off monthly works be completed within timeline, including making plan within OP, following up the approving process and communi...

Objective of Job Ensure ongoing performance of Retail Credit Region Team within credit rules, corporate guidelines and legal requirements, develop proper credit standards, tools and processes for local markets, with an objective to effectively accomplish performance targets & credit results as well as provide excellent service towards dealers at all times.  Task Description 1. Management (standard item for position with leading role) The management, motivation and development of staff using ...

Responsible for dealer management related processes including new dealer setups, dealer information maintenance, dealer termination, DD status follow up, etc. Toolkit and Pega testing support Support Sales Operations to identify areas for improvement and create efficiencies...

Objective of job • Central person of contact in big data platform development, implementation and operations. • Strong expertise and experience in using a variety of data tools to build and implement data models. Proven ability to drive operation efficiency with data-based insights. Collect data and define technical approach to provide data in the Data Lake. • Strong expertise and experience in integration management includes architecture design, infrastructure planning, platform build up/config...

Objective: Conduct Quality Planning and Problem Resolution activities with the local supply base. Specialist will conduct source evaluations, manage and control supplier development, guide suppliers in quality activities and perform process audits. Coordinate and perform first sampling with suppliers, if necessary with 3rd party testing laboratories for new and/or changed parts according defined requirements. Coordinate with Engineering, Purchasing, Logistics, Manufacturing and Mercedes Car Grou...

Objectives of the Position Lead and collaborate with relevant functions to develop and implement data governance / digital risk management programs, policies and processes in China controlled entities. Task designation •Data Risk Assessment: Based on Europe and China data governance laws & regulations, particularly local Personal Information Protection and Data Security related laws & regulations, identify and evaluate data related risk areas in business operations of China, including th...

Leading the Brake and Steering system development in China in the Team Chassis, NVH, Cooling & Sound Systems 1. Overall responsible for component development according to Mercedes-Benz Development System (MDS) 2. Co-Creation with RD Germany, local suppliers, purchase and quality counterparts 3. Development & release component drawings & 3D models with suppliers, including technical documentation of Engineering Changes 4. Identification of China specific requirements and communication...

Litigation Cases Handling and Collection Cases Legal Support 1. Handling litigation cases, monitoring litigation cases progress, working together with external law firm, push litigation sue process, follow litigation execution process, getting recovery from litigation cases. 2. Provide legal suggestions on single collection case settlement. Other Lawsuit Cases Handling 1. Handling cases involved in other lawsuit, communicating and negotiating with the third parties, eg. other court, police, liqu...

1. China regulation/standard/admin. Rule (mainly safety relevant) monitoring &interpretation: • Monitoring the development of related rules, regulations and policies • Participate discussions on the related rules, regulations and policies, and interprete to internal stakeholders (DPTS, DAG, DGRC, etc) • Coordinate implementation and compliance of new requirements where applicable together with internal stakeholders • Raise up potential risk to internal partiteis on time • Inlfuent external r...

Objectives Following the Mercedes-Benz R&D Center established in Wangjing area of Beijing in 2014, R&D Tech Center China will be  the 2nd major R&D site of Daimler in Beijing,  which will be final realized with all test facilities being integrated into BBAC area by year 2020.   Daimler R&D Tech Center’s proximity to the BBAC production hub will enable the integrated, campus concept of local production with R&D, through the existing pilot plant, test track and test benches at ...

Graduated technician with several years practical car workshop job experience, Mercedes preferred. Coumnication with workshop preparation engineers and understanding the generell technical requirments of Vehicle service and troubleshooting. Implementing technical work in vehicle beased on Mercedes Benz quality standards. Task description • Understanding technical information (e.g. BOM, working instruction etc.), implement the technical work in the vehicle based on the work description and Daimle...

Objective of job - Manage and coordinate RD China overall vehicle testing planning, activity, and result to ensure smooth and successful releases for locally build vehicle projects. - Support RD China overall vehicle testing to track, align, escalate, and report outstanding technical findings to ensure sufficient issue solving timeline, product quality and product readiness before market launch. - Collaborate with RD component, RD function testing, QM, and after-sale to understand, analyze and r...

Support for process and system enhancement based on daily in-house operations. Participate in customer service related project and cooperate with relevant department for working package execution and project go-live. Support for system performance monitoring and keep communication with other teams for issues identifying and solving. Participate in developing and implementing proper tools or processes for local markets, with an objective to effectively accomplish performance targets and KPIs as w...