As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

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Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards. Leading contributor individually and as a team member, providing...

In charge of the planning and scheduling resource requests. Allocating resources based on skills and availability. Monitoring and reporting progress of resource requests. Ensure proper handling of escalations. Maintaining the schedules of the engineers, including work assignments and offline time. Generating reports based upon management demand Performing the administration functions in SIP e.g. setting up accounts and contracts. Give engineers access to the projects in Project Accounting. Parti...

In charge of the planning and scheduling resource requests. Allocating resources based on skills and availability. Monitoring and reporting progress of resource requests. Ensure proper handling of escalations. Maintaining the schedules of the engineers, including work assignments and offline time. Generating reports based upon management demand Performing the administration functions in SIP e.g. setting up accounts and contracts. Give engineers access to the projects in Project Accounting. Parti...

In charge of the planning and scheduling resource requests. Allocating resources based on skills and availability. Monitoring and reporting progress of resource requests. Ensure proper handling of escalations. Maintaining the schedules of the engineers, including work assignments and offline time. Generating reports based upon management demand Performing the administration functions in SIP e.g. setting up accounts and contracts. Give engineers access to the projects in Project Accounting. Parti...

The TAM is expected to provide assistance with both Technical Support issues and product-usage best practices. The TAM provides advanced reactive support with SRs but more importantly assists customers proactively. At this level the TAM manages all aspects of an escalation, including situation management and executive communication. The TAM coordinates deliverables that are somewhat less "standard" & "pre-defined"and works with a list of services & deliverables to organize into a customi...