ACS is looking for Engineers skilled and with real experience on Operating System, mainly on Solaris and Linux.  The engineer will join the EMEA Expertise Center, a team which centrally delivers proactive and reactive services for any country across EMEA.    Advanced Customer Support (ACS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. Advanced Customer Support understands the customer's needs and helps them to increase a...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

  Oracle Advanced Customer Support Services is a global organization within Customer Support Services, providing tailored mission-critical support services to customers with complex IT requirements. We provide customized, proactive solutions for all Oracle applications and technologies\: Sun Servers and Storage, Database, Middleware and Applications.   Advanced Support Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by lev...

Preferred Qualifications   Advanced Customer Services is a global organization within Oracle, providing tailored mission-critical support services to customers with complex IT requirements. We provide customized, proactive solutions for all Oracle applications and technologies\: Sun Servers and Storage, Database, Middleware and Applications.   Advanced Services Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging ...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

Oracle Egypt is looking to recruit a Senior Core Tech & Platform Solution Engineer (SE) to join an energetic team which delivers high value to customers in Egypt in their endeavors with Oracle ’ s Database, Engineered Systems, Platform-as-a-Service (PaaS Cloud) & Infrastructure-as-a-Service (IaaS) offerings. The candidate should have the ability to translate customer business requirements into solutions that leverage Oracle's Cloud Solution Offerings (PAAS & IAAS) and Core platform t...

Oracle Egypt is looking to recruit a Technology Engineer (SE) to join an energetic team which delivers high value to customers in Egypt in their endeavors with Oracle ’ s Database, Engineered Systems, Platform-as-a-Service (PaaS Cloud) & Infrastructure-as-a-Service (IaaS) offerings. The candidate should have the ability to translate customer business requirements into solutions that leverage Oracle's Cloud Solution Offerings (PAAS & IAAS). The candidate should be able to mentor members o...

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Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell. As a Senior Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Acts as a technical resource for les...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

In charge of the planning and scheduling resource requests. Allocating resources based on skills and availability. Monitoring and reporting progress of resource requests. Ensure proper handling of escalations. Maintaining the schedules of the engineers, including work assignments and offline time. Generating reports based upon management demand Performing the administration functions in SIP e.g. setting up accounts and contracts. Give engineers access to the projects in Project Accounting. Parti...

In charge of the planning and scheduling resource requests. Allocating resources based on skills and availability. Monitoring and reporting progress of resource requests. Ensure proper handling of escalations. Maintaining the schedules of the engineers, including work assignments and offline time. Generating reports based upon management demand Performing the administration functions in SIP e.g. setting up accounts and contracts. Give engineers access to the projects in Project Accounting. Parti...

In charge of the planning and scheduling resource requests. Allocating resources based on skills and availability. Monitoring and reporting progress of resource requests. Ensure proper handling of escalations. Maintaining the schedules of the engineers, including work assignments and offline time. Generating reports based upon management demand Performing the administration functions in SIP e.g. setting up accounts and contracts. Give engineers access to the projects in Project Accounting. Parti...

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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

ORACLE EMEA Solution Engineering Hub , is looking for highly talented Technology Solution Engineers to inspire customers via Video Conference and other interactive digital tools. This is your opportunity to develop and combine Technology expertise with sales-communication in a dynamic, multi-lingual and highly motivated team.   If you have a passion for Customer success and Cloud technologies (IaaS and/or PaaS) then this represents a perfect opportunity to blend your technical skills with b...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support...

The TAM is expected to provide assistance with both Technical Support issues and product-usage best practices. The TAM provides advanced reactive support with SRs but more importantly assists customers proactively. At this level the TAM manages all aspects of an escalation, including situation management and executive communication. The TAM coordinates deliverables that are somewhat less "standard" & "pre-defined"and works with a list of services & deliverables to organize into a customi...