RESPONSIBILITIES Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards In conjunction with the Chef de Partie; proactively prioritize, delegate, and assign duties to Cooks Assistants and Stewards to ensure a consistently high level of service and quality food for our guests Consistently ensures food quality, consistency and quantity are meeting established expectations as well as that of any cooks assistants under supervision Consistently ...

PR & Events Intern Reporting to the Director of Sales and Marketing and working closely with the Events Team and the Director of Marketing, this position is responsible for the below. RESPONSIBILITIES Administrative support & back-up to the Event Services Manager, Event Sales Manager & Wedding Sales Manage Circulation of Banquet Event orders, add-ons, revisions & change log report Draft Group and Event Resumes Shared responsibility of office coverage when required (i.e. ...

  RESPONSIBILITIES   Consistently offer professional, friendly and engaging service   Clean all assigned guestrooms including: dusting, making beds, removing soiled linen from  rooms, retrieval of clean           linen from linen closets, vacuuming, bathroom cleaning, inside window  cleaning, replenishing rooms with supplies   Proper usage of cleaning supplies and equipment   Update and record all cleaned rooms ...

  Director, Talent & Culture Are you a culture carrier, do you love helping people reach their full potential, do you build relationships quickly, do you thrive on challenges? In this role you will be the hotels culture champion, promoting our values, and behaviors that support our promise to our people.   What is in it for you:  Learning programs through our Academies and the opportunity to earn qualifications while you work Employee benefit card offering discounted rates in ...

Selling a memorable experience in an authentic location is the essence of a Group Sales Manager's role at Fairmont Empress. Your professionalism and knowledge of the Hotel and the adjoined Victoria Conference Center will reflect positively in how you present the property. Building strong relationships in the Eastern Canadian market and in particular in Toronto and surrounding area and the US market will create a bond, ensuring your clients will always stay with Accor Hotels. Hotel Overview: ...

The Director, Leisure and Corporate is responsible for developing and executing the sales strategies for the Transient and Business Travel segment, building strong client relationships, identifying new business opportunities for the hotel and continuing to position the hotel in the luxury Leisure market both domestically and internationally. This senior leader works closely with the Director, Marketing and Director, Revenue to build supporting marketing initiatives, promotions and packages. &nbs...

RESPONSIBILITIES Prepare and pour beverages on a cash and host basis Prompt, efficient and courteous service of beverages Create an upbeat, energetic and fun atmosphere Handle cash wine sales Prepare consumption sheets and cash out Account for stock (inventory control) Clean bar and storage spaces Suggest up selling of food and beverage to guests Provide information and guidance to guests Balance cash at end of shift Other duties as assigned All duties will be performed in accordance with The Fa...

RESPONSIBILITIES Opening and closing of the In Room Dining Department Processing of guest orders Preparation of In Room Dining tables and trays Serving of food and beverage Clearing of tables and trays from guest rooms and hallways to the Stewarding Area Cash integrity and cash out functions Other duties as assigned All duties will be performed in accordance with the Fairmont Empress’ commitment to luxury service standards QUALIFICATIONS A minimum of one year recent (in the past five years...

Assistant Restaurant Manager OVERVIEW: The Assistant Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality. HOTEL OVERVIEW: Regarded as a Condé Nast Readers’ Choice and Gold List hotel, an...

Night Manager Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers&rsq...

Payroll Manager Summary of Responsibilities: Reporting to the Director Finance, responsibilities and essential job functions include but are not limited to the following:   Manage the effective and efficient operation of Payroll by ensuring company standards, internal controls and the union agreement are adhered to. Manage all payroll activities in accordance with federal and provincial statutory regulations.   Ensure the smooth daily operations of the Payroll function. Ensure complete...

RESPONSIBILITIES Assist guests regarding menu items in an informative and helpful way Order and settle bills to various payment media Follow restaurant policies, procedures and service standards Have full knowledge of beverage lists and promotions Have full knowledge of all menu items, garnishes, contents and preparation methods Follow all safety and sanitation policies when handling food and beverage Other duties as assigned All duties will be performed in accordance with The Fairmont Empress&r...

  POSITION: Housekeeping Manager DEPARTMENT: Rooms EFFECTIVE DATE: March 2022 Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. In June 2017, Fairmont Empress completed a $60+ Million restoration...

Night Manager Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations and guest satisfaction. Hotel Overview:   Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure distinction as Top Canadian Hotel, and regarded as a Condé Nast Readers&rsq...

  Sales Associate   As a Sales Associate, your passion for Retail will exceed guest expectations. You offer a memorable experience to our Hotel guests, creating a bond, while offering suggestions to the perfect gift to take Fairmont home with them.  Rate of Pay: $17.50 per hour + commission What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Staff Discount with Fairmont Stores Opportunity to develop your talent and grow within Fairmont Stores ...

Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour . In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the...

Bar Manager   Hotel Overview:    Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the pi...

Selling a memorable experience in an authentic location is the essence of a Group Sales Manager's role at Fairmont Empress. Your professionalism and knowledge of the Hotel and the adjoined Victoria Conference Center will reflect positively in how you present the property. Building strong relationships in the Eastern Canadian market and in particular in Toronto and surrounding area and the US market will create a bond, ensuring your clients will always stay with Accor Hotels. Hotel Overview: ...

RESPONSIBILITIES - Monitor and change inventory parameters through MFR - Build rate codes, package elements in both MFR & PMS, as per group requirements - Assist conference services managers by regularly advising group pick-up - Create and distribute accurate reports as directed by the Revenue/Reservations Managers Sox reports daily or as required Group wash spreadsheet Other reports as requested - Create and maintain group blocks in our PMS and CRS - Ensure regular communication with Sales ...

RESPONSIBILITIES Consistently offer professional, friendly and engaging service Process all external and internal calls by redirecting or assisting the caller Take ownership of the caller’s request and ensure follow up according to hotel standards Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering Maintain and monitor the “Royal Service” software system Serve as a liaison for Guests requiring information relating to ...