Senior Technical Writer for ERP Supply Chain Management 

 

About us

We are a family of 150 geeks\: Developers, SW Engineers in Test, Technical Writers, UX Designers and Product Managers. With over 30 nationalities all collaborating in one space, we share a start-up culture in an inspiring office in the heart of Barcelona, pursuing innovative ways of building highly scalable solutions. 

Our vision is to help mid-size businesses and divisions of large companies run their businesses better by providing the market’s leading integrated, online business management software suite for accounting/ERP, customer relationship management (CRM) and ecommerce. With products such as NetSuite, NetSuite OneWorld and NetSuite CRM , we already meet the business software needs of over 6,500 customers worldwide. And, as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at Oracle-NetSuite—working alongside other talented, driven individuals to help fast-growing mid-size organizations and larger enterprises achieve their business goals with the world's #1 cloud-based business management suite for ERP/financials, CRM, eCommerce and more.

What are we looking for?

Oracle NetSuite is looking for an exceptional, self-directed Senior Technical Writer to write documentation for a complex ERP business software application, specifically the NetSuite ERP Supply Chain Management product. An ideal candidate will have excellent writing skills and verbal communication skills, extensive experience writing complex business software documentation, and demonstrated ability to work in a fast-paced development environment.

Responsibilities\:

 

• Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects
• Proactively research product changes to determine scope of edits for assigned areas of documentation
• Independently write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
• Provide input on documentation design and implementation
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates
• Produce screenshots, flowcharts, and other graphics
• Attend and actively contribute to writing and scrum team meetings, as well as special teams with the technical documentation group
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs

 

 Qualifications\:

 

 

• Bachelor's degree and 5–10 years of experience as a Technical Writer
• Attention to detail; excellent English skills; and proficiency in proofreading/editing, writing, and verbal communication
• Experience learning, using, and writing about business applications, software, and technology
• Self-starter\: motivated and able to take the initiative
• A track record of successfully working with development, QA, and technical writing to deliver quality documentation
• Excellent strategic thinking, time management, and prioritization skills\: ability to create high-quality documentation while making tradeoff decisions; experience in meeting tight deadlines and adapting to changing priorities
• Experience working with cross-functional teams across product development lifecycles and locations
• Ability to quickly learn how to use products, passion for technology
• Experience with the Windows operating system environment and Microsoft Office software, and with current word processing, desktop publishing, and graphics software
• Experience with a screen capture program such as SnagIt, Paint Shop Pro, or FullShot
• Experience with mentoring or leading other writers
• Experience working with remote teams
• Familiarity with Agile development
• Knowledge of Arbortext Epic Editor or other XML authoring tool
• Experience writing about ERP business applications

 

 

 What we offer

 

• Agile environment – Start-up culture backed by a strong enterprise
• English-speaking office
• International team (over 30 nationalities)
• Strong professionals around you that will help to accelerate your growth
• Continuous career development\: we actively encourage and celebrate internal promotions
• High-impact learning culture\: free access to online learning platform and regular in-house training sessions
• Become actively involved in the tech community\: we organize and host meetups, programming competitions, and innovation initiatives
• Lunch & learns\: present on your favorite topic or hobby and be treated to a free lunch!
• Private health life insurance
• Quarterly goals career growth
• 25 days of vacation
• Free coffee, beverages, fruit, snacks...
• Ticket restaurant
• Casual dress code 

!|!Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware. Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!