服务助理
SIEMENS AG FWB：SIE, NYSE：SIBeijingUpdate time: June 28,2020
Job Description
What are my responsibilities?
1. To handle the service request from call center, and inform related staff. Sales, Engineers or directly from customers, and lead the whole service process, actively communicate with customers or internal supporting colleagues, such as, LOG, COM, Acc, GSS, etc., to drive service order fulfillment
Service-related spare parts checking, out of stock and deal with relevant colleagues for trouble solving.
2. To check stock, order parts if no stock available; To collect and file service reports, service orders and transfer the documents to cooperated colleagues/IT tools . For orders from Siemens oversees, feedback service reports to ordering party upon time request.
3. Input the information of customer, service, spare parts into SAP system; monthly statistics and analysis and submit report to Service Manager, CS segments and Siemens Headquarter
4. Support Commercial and Team Leader to check WIP.
5. Quotation for service spare parts and repair order in Repair activities. Initiate report for service business.
6. Operation controlling and order tracing
7. Other tasks from management.
What do I need to qualify?
Bachelor degree or above
commerce, working process and certain software
Products knowledge
Communication skill and team working skill
English spoken & written
Organization: Digital Industries
Company: Siemens Factory Automation Engineering Ltd.
Experience Level: Mid-level Professional
Job Type: Full-time
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