Requirements:

- Employees are expected to work in an Oracle office during their assigned shift.

Specific Knowledge and Experience:

- Good understanding of the concepts of system architectures and operating systems

- Experience in public or private or Hybrid cloud like Oracle Cloud, AWS, Azure, Google Cloud, Rackspace, VMWare

- Experience in at least one of the following technologies; TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, DNS, NFS, Samba, SNMP, NAT, Gateway, Naming Services, Sendmail, Network Security, Ethernet Switches (VLAN/VXLAN/STP) or Infiniband Switches, Routers, IPsec, Load Balancers, Routing Protocols (OSPF/BGP/MPLS/RIP), SDN, CDN, Network device drivers

- Experience with diagnostic tools such as iperf, mtr, traceroute, dig, cURL ssh, Wireshark, Network Logs, Netbrain, Thousand Eyes, Network Monitoring/Troubleshooting Tools, Network Performance, Terraform

- Experience configuring software based IPSEC and SSL based VPN Solutions such as openswan, openvpn, corente, openconnect, libreswan, vyatta, ipsec-tools/racoon, quagga

- Experience Configuring and supporting IPSEC-based VPNs and IPSEC capable hardware devices such as Juniper, Cisco, Sonicwall, Palo Alto Networks, FortiGate, Checkpoint etc.

- Experience with Cisco, Juniper, Arista, Brocade, Checkpoint, Mellanox, F5 products a plus

- Certification a plus: CCNA, Security, Network, AWS, Azure, System Administration in Unix/Linux/Solaris/Windows, VMWare, Openstack

- Experience in C programming or shell programming or python or perl or Java or Ruby a plus

- Experience working with REST API based services a plus

- Experience in virtualization technologies a plus; VMWare, Xen, KVM, Hyper-V and/or Solaris LDOM/Zones

- Must have great skills in troubleshooting and problem resolution

- Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction

- Excellent verbal and written English Language communication skills 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).