POSITION:                               SALES COORDINATOR

DEPARTMENT:                        SALES AND MARKETING                                                                                                                    

HOURS OF SERVICE:             Full time, Monday-Friday

DATE POSTED:                         October 5, 2021

APPLICATION DEADLINE:       October 26, 2021                     

Reporting to the Director of Group Sales, the Sales Coordinator is responsible for the following:

RESPONSIBILITIES

• Administrative support to Group Sales, including creating proposals, processing contracts, definite bookings and other support items as directed by Sales Managers 
• Utilizing Opera Sales and Catering to create and execute group bookings
• Data input of sales transactions and activities in S & C Opera
• Assist with responding to sales leads, guest room night requests, function space and any enquiries from established and prospective clients
• Co-ordinate amenities as needed for group, tour and leisure guests
• Assist in the co-ordination and execution of client site inspections, FAMS and events
• Build relationships with all relevant stakeholders: Fairmont Global Sales Office(s), The Victoria Conference Centre, Tourism Victoria, DMCs, Attractions and Offsite Venues
• Compilation of sales account contacts and business contacts in Outlook

• Assist in research of accounts to provide prospecting opportunities to sellers to uncover new business
• Assist with client communication in the absence of Sales Managers
• Complete weekly and monthly reports for the Sales department
• Ensure adherence to Fairmont Sales standards
• Other duties as assigned

QUALIFICATIONS

• Minimum one year recent (in the last five years) experience in an administrative capacity or one year recent (in the last five years) experience requiring a high level of guest service involving sales interactions
• Preference will be given to candidates with previous experience in Sales and Marketing
• Demonstrated excellent organizational abilities, attention to detail and resourcefulness a must
• Proven ability to remain focused in a fast paced environment with minimal supervision
• Demonstrated a high level of responsibility and commitment
• Demonstrated team player with proven success in relationship building
• Impeccable grooming and presentation
• Completely fluent English language skills and excellent communication skills; both written and verbal
• Clear, precise, professional and helpful telephone manner
• Passion to work with the public and colleagues in a warm, welcoming and professional manner
• Demonstrated commitment to provide excellent service and exceed guests' expectations
• Proficient administrative abilities
• Proficient in Outlook, Microsoft Excel, Microsoft Word; previous experience with S & C Opera, Property Manager is an asset
• Positive attitude