We are looking for enthusiastic support professionals with experience in Healthcare to provide technical support for clinical software applications being used by Oracle Health customers. The successful candidate would support clinical user customers (including but not limited to: clinicians and patients) via phone, chat, and web communication methods.

The support agent role researches and resolves simple to moderately complex application functionality issues, provides limited end-user training as needed, serves as a knowledgeable resource for the clinical applications and as such, provides technical guidance to other members of the support teams.

At times the support agent may serve as a resource for escalation handling, and will create knowledge documents when appropriate for newly observed issues, and participate in the review of existing documentation for quality and effectiveness.

Experience should include:

•   Bachelor's degree in healthcare, information technology, or computer science.
•   A minimum of three years of related experience or a combination of three to five (3-5) years of education and healthcare (supporting clinical systems) or IT experience, or an equivalent combination of education and experience.
•   Ability to apply regulatory requirements. (example: HIPPA, clinical trials, etc)
•   Knowledge of the interrelationship of Information Technology and Healthcare industries.
•   Strong analytical skills.
•   Strong interpersonal and customer service skills.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. You should also be fluent in customer TAR reporting systems. Bachelors degree and three years related experience (and one year Client Relations experience) in hand, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.