This position of Technical Account Manager will be responsible for providing Oracle Managed Cloud customers with the guidance and support needed throughout the full life cycle of their contracted services and to ensure successful and most effective use of Oracle’s products and services. In addition, the applicant will be a leader in ensuring overall customer satisfaction utilizing their excellent communications skills, where advanced English is a must.

This position will provide Oracle Advanced Customer Services account collaborators and stakeholders with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The TAM will act as the primary liaison between Oracle and the customer, and any system integrators with respect to the ongoing service(s) with Oracle Advanced Customer Services. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and project expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Job duties are varied and complex utilizing independent judgment. May have project lead role. At least 7 years of professional experience with large ERP and BI platforms, and knowledge specific to Oracle products is preferred. The candidate will also preferably have experience in providing consulting services and pre-sales for large enterprise customers and an understanding of various technical architectures and operating systems including web-based applications, networks, databases (Oracle, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience in similar roles is desired.
This TAM role is exclusively involved in providing account support exclusively to North American Oracle clients remotely from Santiago, Chile, so the candidate should have advanced proficiency in English

Preferred Qualifications
-    At least 7 years experience managing large IT accounts 
-    Experience in sales support for IT products and services, preferably Oracle Corporation
-    ITIL, PMP Certification
-    Exposure/experience with on or more Oracle products/services
 

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.