RESPONSIBILITIES

• Delivery of items to Guestrooms including but not limited to luggage, messages, packages, and mail to luxury hotel standards
• Deliver of any other items within the Hotel which includes but is not limited to internal mail, deliveries to Fairmont Gold lounge, Health Club, Spa, etc.
• Provides a friendly greeting, using guest’s name and welcome to the property
• Timely response to special requests
• Actively engage Guests regarding hotel facilities, local area and attractions and shopping services
• Provide room escort and room orientation for Guest’s which includes explaining the room amenities, functions of the room, and safety and security features of the hotel
• Inquires about any additional needs that the Guest may have
• Graciously acknowledge Guests at all times
• Prompt response for assisting departing Guests
• Provide seamless Guest experience at all times by coordinating services between departments
• Takes responsibility for guest inquiries and problems
• Performs shoe shine duties
• Perform pick up and delivery of guest luggage etc. to and from off-site areas
• Record all deliveries and storage of items efficiently and accurately
• Ensures that the security of the hotel is maintained through participation in the Emergency response procedures
• Ensure only registered guests and patrons of Hotel outlets and shops use the Reception Lobby
• Offer all overnight Hotel Guest’s valet service
• Park, drive, and retrieve vehicle throughout Guest’s stay
• Other duties as assigned

All duties will be performed in accordance with The Fairmont Empress’

Commitment to luxury service standards

QUALIFICATIONS

• A minimum of one (1) year of recent experience (in the last 5 years) as a Bellperson or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of recent experience as stated above.
• A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)
• Comprehensive and current knowledge of local attractions, events, restaurants and transportation information