Job Title: Technical Writer

 

Oracle NetSuite is looking for an exceptional Technical Writer to write documentation for a complex ERP business software application. An ideal candidate will have excellent writing skills and verbal communication skills, experience writing business software documentation, and demonstrated ability to work in a fast-paced development environment.

 

 

Responsibilities:

 

• Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects
• Proactively research product changes to determine scope of edits for assigned areas of documentation
• Write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
• Provide input on documentation design and implementation
• Proofread and edit documentation to ensure consistency of language and style, correct application of templates
• Produce screenshots, flowcharts, and other graphics
• Attend and actively contribute to writing and scrum team meetings
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs

 

 

Required Qualifications/Skills:

 

• Bachelor’s degree and four years of experience as a Technical Writer or transferrable writing experience
• Knowledge of technical communication techniques and standards
• Attention to detail; excellent English skills; proficiency in proofreading/editing, writing, and verbal communication
• Experience working with remote teams
• Self-starter: motivated, takes initiative
• Ability to quickly learn how to use products, passion for technology
• Experience working with SMEs to deliver quality documentation
• Strong time management and prioritization skills: experience in meeting tight deadlines and adapting to changing priorities
• Experience working with cross-functional teams across product development lifecycles
• Comfortable using the Windows operating system environment and Microsoft Office software
• Experience with current authoring, desktop publishing, and graphics software
• Experience with a screen capture program such as SnagIt or Paint Shop Pro

 

Preferred Qualifications/Skills:

 

• Experience learning, using, and writing about business applications, software, and technology
• Knowledge of Arbortext Epic Editor
• Familiarity with Agile development

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will write, review and produce single books or individual chapters, appendices, etc. of product user documentation and/or courseware. Obtain data and information from the appropriate source e.g. technical staff and exercise judgment within defined procedures and practices to determine appropriate action.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).