The next 5-10 years will see the software industry move away from on-premise software solutions towards software delivery via cloud based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.
Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.
The future is about providing higher level services that companies can more quickly consume. Oracle plans to maneuver the entire company’s tech focus to provide this.
Are you looking at a Data Center Support Technician position to join Oracle in Duesseldorf in one of the most exciting times in the market?
Are you interested in new challenges and being part of a team delivering hardware support and installations on critical projects?
Then we’d like to talk to you!
An Oracle Data Center Support Technician will be responsible for providing the first line of on-site field system support that includes mainly hardware and networking to customers and field personnel on-site at customers and remotely. This position involves taking over on call duties on a 24/7 basis.
Requirements
o Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
o Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered
o Experience in IT Infrastructure support: Hardware repair, diagnosis & break / fix
o Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
o The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site
o Ability to speak confidently and to communicate clearly in a virtual environment
o Strong adherence to processes and be a Process Champion
o Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff in German and English
o Experience providing client-facing, direct customer support and service.
o Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
o Highly service-oriented, reliable, responsible, self-motivated
Is this the challenge you are looking for? If you meet the above requirements, we want to talk to you.
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and BA/BS degree preferred.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
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