DATA CENTER TECH. LEVELS	75620.SYSTEM ADMINISTRATOR 2-IT.IC2
Summary of Experience	Entry-level position, operating with assistance and guidance. Typically has minimum 2 years experience in an IT environment.
Scope of Position and Business Impact	Executes basic troubleshooting along with triaging incoming incidents in support of DC operations. Learns proper techniques in supporting the infrastructure deployed in the cages. Follows existing SOPs and provides feedback as necessary. Site coverage in rotating shift (day, swing, and night).
Activities and Technical Ability	Basic T-shooting training. iLOM, iLOM GUI, Snapshot gathering Identifies issues, captures supporting info, escalates to Tech2/FSE. Perform replacements of CRUs Troubleshoot flapping network ports. Understanding of trunk cabling infrastructure Install and dress network cabling. Replace AOC, QSFP, MPO, and Cat6 cables. Create/escalate Jira SD2 tickets. Assist with Cabinet Deployment processes. Follows SOPs – Contributes to improvement processes. Understanding of Support Tools to maintain Data Center activities. Assists with maintaining an accurate parts inventory. Knowledge and ability to use Linux OS, IT Hardware, Troubleshooting and Repair Understand and Troubleshoot Networking Concepts, Performs basic level of iLOM troubleshooting.
Independence, Teamwork, Influence and Achievements	Review and work on assigned incidents and service requests. At IC2, the output of a DC Tech is largely limited to basic troubleshooting and minor repairs to support DC Operations.

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.