RESPONSIBILITIES

• Follow proper sequence of service and standards for function type (breakfast, lunch, dinner, cocktail) and style (plated, butler, buffet, French)
• Interact clearly, courteously, professionally and closely with guests, colleagues and management team to ensure guests receive excellent guest service
• React to additional guest requests in a positive, professional and timely manner
• Set function tables: polish cutlery, check glassware, place tableware to an accurate and consistent standard prior to guest arrival
• Organize station for food service and serve food and beverage
• Greet and seat guests upon their arrival
• Understand menu and banquet event details prior to function and answer questions about food and beverage as required
• Follow proper cleaning standards and debussing procedures
• Ensure equipment is returned to appropriate storage, laundry and kitchen locations
• Maintain tidy, clean, safe workspace and equipment

All duties will be performed in accordance with The Fairmont Empress’ commitment to

luxury service standards.

QUALIFICATIONS

• A minimum of one-year experience (in the last five years) in a similar environment or 1 year experience (in the last five years) as a Server in an upscale or high volume establishment that clearly demonstrates the skills required for plate service
• "Serving It Right" and "Food Safe" certificates
• Fluency in the English language, both written and verbal
• Thorough knowledge of wines, cocktails and menu terminology
•    Team player with proven success in relationship building
• Excellent organizational skills
• A high level of responsibility and commitment
• Ability to thrive in a fast paced environment that demands independent decision-making
• Polished demeanour, Impeccable grooming and presentation
• Physical ability to perform the requirements of the job, including:
  • Standing/walking for extended periods of time
  • Lifting and carrying full trays

NOTE:  The position of Event Server is physically demanding. The successful applicant must be physically capable of standing and walking for long periods of time, as well as lifting and carrying a full tray long distances.