Introduction NetSuite 

NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software. In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 24,000 customers in more than 200 countries and territories. In 2016, Oracle acquired NetSuite, the very first cloud company.

Responsibilities:

The main responsibility is to provide IT support to NetSuite Product employees located in Barcelona office and nearby area. This includes troubleshooting and fixing issues of hardware such as laptops, desktops, phones, printers and peripherals and also software problems related to Operating systems, Microsoft applications and NetSuite specific tools and services. The daily job consists of working with IT ticketing system, chat and emails and support users on site but also remotely. Network and VPN issues belong to most frequent problematic nowadays. It is a must to follow timelines and service levels agreed with business owners, promote best practices like proper documentation and knowledge share.

One of the critical tasks is onboarding & offboarding of employees from IT perspective; to image/reimage hardware and install/uninstall required software. This relates to responsibility for asset management and stock maintenance making sure there is enough hardware available for new employees. Together with global team the candidate will participate in on-call rotation for after-hours emergency support to monitor critical services belonging to NetSuite IT scope.

It will be required to act as 2nd level of IT support within NetSuite IT organization and provide technical instructions for other support levels and connected departments for any newly identified issue, recognize recurring technical issues and propose appropriate solutions, implement approved solution and record steps taken for future reference. Work proactively to identify such issues within the technical environment and propose possible solutions. Maintain quality of work while multitasking on various projects, support requests and services.

Communication with employees in Barcelona office, business owners and heads of departments is key to success.

REQUIRED SKILLS/EXPERIENCE

• Familiarity with desktop/laptop operating systems and software (PC, Windows, Microsoft Office, Mac/Mac OS, etc.)

• Experience in a Windows Active Directory environment

• Experience using support cloud solutions (OraDocs, Office 365, Exchange, SharePoint, One Note, etc.)

• Familiarity with basic networking concepts (DNS, DHCP, LDAP, etc.)

• Experience with WSUS, imaging tools and unattended installation methods

• Experience with VMs and Linux a plus

• Experience supporting mobile devices (Android/iOS)

• Experience providing remote assistance over RDP, messenger, and email

• Ability to prioritize issues and take appropriate steps with minimal supervision

• Intermediate written and verbal communication skills

• Basic level of knowledge of Cloud Services including OCI, Jira, Confluence, and IDCS

• Familiarly of Scripting, Python, Java and other automation solutions

• Familiarly with HTML and Cascading Style Sheets (CSS)

Sounds Like You? We Want To Hear From You! What’s In It For You? When You Grow, We Grow!

At Oracle, our success starts with people who make it happen – our employees. Therefore, Oracle is committed to providing you with the rewarding career development you’re seeking, but also with unmatched benefits that help you get the most out of your career and your life.

WHAT MAKES #ORACLETALENT?

• A network of Talented and motivated colleagues striving to excellence.

• A stimulating environment where you create your own career path.

• Professional development, training, and tools that enable you to grow.

• Flexibility to balance your life and your career, and enjoy both to the fullest.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic protected by law.

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

As a member of the Help Desk, develop a complete understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers. Solve common user problems such as 'Email problems and functionality questions 'Network printer problems(stopping/starting queue, usage) 'Data Communication/Networking troubleshooting 'Remote network dial in access-PPP and Serial 'PC configuration and network configuration 'Oracle Base Image laptop support. Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.

Two to three years experience supporting medium to large applications, working directly with internal/external clients, and one to two years experience providing user support of IBM PC/Windows network custom business applications preferred. Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint, and Electronic Mail preferred. Ability to develop a working knowledge of assigned company products, interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships. Demonstrate ability to analyze and evaluate complex data, manage multiple tasks at one time, and problem solve to meet deadlines.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).