Who are we?

ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded

and diverse team of highly skilled technical engineers. The ASE establishes longterm

trusted relationships with Oracle’s key customers helping them to maximize their

Oracle Cloud and on-premise investment, innovate faster, and accelerate their business

success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

 

 

Job Description

We are looking for a Lead Cloud Architect (LCA) who will be responsible of delivering best in

class services to our ACS Customers running their solutions on private and/or public cloud

environments.

• Establishes trust based client relationships working closely with customer as the

trusted advisor.

• Ability to work with the customer to capture business and industry requirements

and translate them into technical architectures aligned with Oracle’s best practices

and service delivery standards.

• Leading ACS’s highly experienced delivery teams by providing technical governance

and guidance.

• Market awareness around not only competitor’s technologies, but new technologies.

• Keen to develop into new emerging technologies and providing structured

awareness to ACS teams and customer on how to adapt.

• With extensive problem resolution skills, LCA is accountable, trustworthy and able to

build lasting relationships with the team members, other Oracle teams and the

customers at different levels of the reporting line up to CIO or equivalent business

owner.

• Work with the sales teams where required to assist at pre-sales level around

defining scope, LoE, technical guidance and at high level technical program/project

level delivery methodology.

As an ACS Cloud Enterprise Architect you will

• Assess and analyze customers business needs to make sure that Oracle solutions

meets the customer’s objectives.

• Apply industry and Oracle best practices, product knowledge, and business acumen

• Be the Oracle Solution Delivery authority to ensure that customers make informed

decisions regarding scope to achieve beneficial solutions cost effectiveness, quality

and reusability.

• Providing technical guidance on Oracle cloud and/or on-premise solutions to

customer and other Oracle team members to underpin successful delivery.

• Ensure successful handover from implementation toward operations making sure

the implemented solution will fit the customer requirements in best in class

operations of his environment.

• Maintain the Oracle Solution to make sure the customer demands needs will be met.

Platforms for Oracle solutions are on premise, cloud or hybrid running various

workloads (application, middleware, database and infrastructure).

• Be the main contact for new business opportunities by supporting our ACS presales

team. Identifies and promotes opportunities for sales of Oracle products and services

to support business growth

• Undertake research, investigations and developments in Oracle cloud technology in

an appropriate way, and communicate the findings to the relevant interested

stakeholder groups to inform business decisions.

• Actively lead and contribute to strategic ACS programs including innovation

• Work closely with different ACS team making implementation and operation of

Mission critical environment a success.

 

 

Job Requirements, Skills and Qualifications

• Minimum five years (5) of experience as a senior Architect delivering enterprise

solutions and/or transformation programs ideally targeting cloud technologies.

• Enterprise Design/Architecture Framework experience such as TOGAF or similar

• Provide technical leadership through from sales to delivery.

• Have a positive and creative and innovative attitude around design and delivery of

solutions with in the project.

• Have an agile approach to the design and delivery, with, demonstratable experience

of adapting change at Program/Project and Solution level.

• Applicants are required to read, write, and speak fluently English. One or more of the

following would be considered as a plus : Spanish, German, French.

• Proven leadership of large and complex service solution in a large enterprise or

service provider.

• Have excellent analytical, problem solving, strong written and verbal communication

skills, including the ability to communicate with technical and non-technical staff at

all levels of the customer organization.

• Ability to break down complex problems/issues to determine suitability through

appropriate assessments and recommendations.

• You are keen to learn new cloud technologies.

• You act as a positive influencer on those around you and motivate others toward

success.

• You embody our Values: Customer First, Collaboration, Innovation, Inspirational

Leadership and Integrity.

 

 

Preferred Technical Skills:

• Overall good knowledge of Oracles private, hybrid and public cloud solutions

• Strong knowledge of Oracle Cloud Infrastructure (OCI) services and architecture

• Good knowledge of physical and SDN network technologies

• Good knowledge and experience of atleast two of the following on Oracle Database

Oracle Middleware and PaaS services

• Understanding of Applications landscape and SaaS Solutions

• Good technical knowledge of relevant open source cloud technologies

• Strong understanding of cloud security

• Knowledge of Cloud native design solutions

• Strong automation process and technology experience around DevOps, GitOps,

AI/ML, microservices

 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.