ACS Oracle Cloud HGBU Application Expert

Oracle Advanced Customer Services (ACS)

In Advanced Customer Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

https://www.oracle.com/support/advanced-customer-services

 

Who are we?

ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

 

Job Description

We are looking for an Oracle Cloud HGBU Application Specialist, Who will be responsible for providing technical leadership and assistance for designing, architecting, creating and managing the various services within on-premise or Oracle Cloud Infrastructure, understanding Customer Business and Industry requirements to provide the best service solution.

 

In terms of technical skills:

• High knowledge and proven expertise on Integration using OPERA Exports, reports, Reporting and Analytics, OPERA API ( via OHIP 22.3), SOAP web services, OPERA Cloud in SaaS mode with e-learning module (20.x , 21.x), Opera Hospitality, OPERA Property -Special Interfaces, Oracle Payment Interface (version 6.x, 20.x), Oracle Hospitality Suite8 Property Interfaces.
• Proven extensive experience in installation, configuration, operation and administration for Oracle Hospitality HGBU products On-Prem/Oracle Cloud.
• Oracle Opera troubleshooting & debugging is required.
• Knowledge on DevOps: Kubernets, Dockers, Jenkins, GitLab, Ansible, Chef and Scripting: Java, Python, Shell is a plus.
• In-depth understanding of application 3-Tier Architectures (Web, Application and Oracle Database tier) is mandatory.
• Will add a plus to have solid knowledge and experience on the following topics:
• Excellent Knowledge of the Hospitality Industry
• Good Knowledge of the HGBU and GBUCS Delivery Teams
• Project management
• Oracle Cloud and/ or others providers

 

For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As integral part of a global Organization, the Oracle Cloud Hospitality Application Specialist will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements. 

 

As a Cloud Hospitality expert in Oracle ACS you will

• Work on a direct contact with the customer to ensure business requirements, assessing and analyzing customers business needs to make sure that Oracle solutions meets the customer’s objectives.
• Assist customers in their overall Journey to Cloud.
• Ensure Oracle Hospitality products are leveraged appropriately using best practices on premises, in the Cloud or both.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
• Working closely with the ACS Technical Account Manager (TAM) to ensure that the individual work streams are technically well managed.
• Be the main contact for new business opportunities by supporting our ACS presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Undertake research, investigations and developments in Oracle cloud technology in an appropriate way and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
• Actively lead and contribute to strategic ACS programs and initiatives.
• Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
• Lead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updates.
• Resolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamwork.
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
• Work with a team assisting customer in maintaining their Oracle Opera Cloud and/or on-premise solutions.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery.
• Maintain the Oracle Solution to make sure the customer demands needs will be met.

 

Job Requirements, Skills and Qualifications

• Dedicated to customer working closely with all stakeholders to solve Functional and technical support issues.
• Attendance to tech and Delivery reviews meeting with customer and other Oracle members on a weekly basis.
• Assistance to fine tune their internal project timelines to cope with Opera product/fixes release timelines.
• Get technical advice matters related to Exports, Interfaces, Integration, functional workflow clarification.
• Get customer Opera context, Project Management, Opera Cloud expert, MOS handling.
• Available for reactive situation and be proactive to secure customer operations/timelines.
• Be interfacing whenever required with Oracle HGBU consulting and other Oracle stakeholders.
• Keep informed all stakeholders (Customer, Customer support, Customer Managers, Support, Account Management, Dev, Sponsors).
• 10+ years’ hands-on experience working with Oracle HGBU implementations.
• High knowledge on Integration using OPERA Exports, reports, Reporting and Analytics, OPERA API ( via OHIP 22.3), SOAP web services, OPERA Cloud in SaaS mode with e-learning module (20.x , 21.x), Opera Hospitality, OPERA Property -Special Interfaces, Oracle Payment Interface (version 6.x, 20.x), Oracle Hospitality Suite8 Property Interfaces.
• You are proficient in designing and developing Oracle HGBU solutions.
•  Proficiency in managing customer relationships and executive and technical communication.
• You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too.
• You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations.
• Driven to take Innovative proposals and make them mature solutions.
• You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• You think out of the box and you are creative with solutions.
• You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle.
• You act as a positive influencer on those around you and motivate others toward success and move into action.
• You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity.
• Applicants are required to read, write, and speak English. French is a plus.
• You may be required to deliver services both remotely or onsite depending on business requirements.

• About us

  We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.

  Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

  Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.

  
  As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.