JOB DESCRIPTION

This is a Senior Project Manager role, being responsible for coordinating cloud infrastructure projects for our customers.

Fluent German is mandatory. 5+ years IT project management experience, in B2B environments. PRINCE2 / PMP and standard ITIL Certification is desirable.

Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions. Experience in delivering projects for external customers or third parties is desirable. Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology. Experience in escalation management, risk management, issue management and change control. Ability to build significant long-term relationships with key customer contacts and members of the project team. Extensive customer "face-to-face" experience at middle or executive levels. Solid industry experience/knowledge. Strong interpersonal skills, good communicator.

WHO WE ARE?

We are a team of highly skilled and experienced project managers, delivering complex IT infrastructure projects and programmes to ACS customers.

Oracle Advanced Customer Services (ACS) provides unmatched, tailored support that ensures customers’ technology investments deliver the cutting-edge innovation and performance their business requires to compete.

This is a fast-paced and rapidly evolving environment with opportunities for professional growth and development.

WHAT WE DO

The primary role of the team is to manage complex IT infrastructure projects and programmes for our customers in EMEA, following standard methodology and best practices in project and programme management.

YOUR ROLE

This is an opportunity to be part of a team of project managers, coordinating various IT infrastructure projects of various sizes and in different domains of activity.

Your role will be to manage large scale customer projects, delivering ACS solutions to business-driven, technically complex requirements across the complete Oracle stack.

You will also help customers leverage their ACS services coupled with their Premier Support contract to maximize the value from their Oracle investment and achieve desired business outcomes.

In addition, you will ensure that customers and decision-makers are constantly informed of the project’s progress, issues and risks.

If you have excellent communication skills, you work well as part of a team, you learn quickly and you have a thing for problem solving, we want to hear from you.

EXPERIENCE

Experience in managing large and complex projects, including risk management, issue management and change control.

Experience in delivering projects for external customers or third parties is desirable.

Bachelor’s Degree in Computer Science or related subject or equivalent experience in a technology-related field

ESSENTIAL SKILLS

Fluent in German

Time management and self-management ability

Planning and coordination skills

Conflict management skills

Strong interpersonal skills, good communicator

Strong team orientation

DESIRABLE SKILLS

• 5+ years IT project management experience, in B2B environments.

• Experience in delivering large scale IT projects and, preferably, experience in delivering Cloud solutions.
• Experience in delivering projects for external customers or third parties.
• Demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs. Evidence of delivering projects via a proven Project Management Methodology.
• Experience in escalation management, risk management, issue management and change control. Ability to build significant long-term relationships with key customer contacts and members of the project team
• Preferable background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, Enterprise software deployments.
• PRINCE2 / PMP and standard ITIL Certification is desirable.
• Strong interpersonal skills, good communicator
• Extensive customer "face-to-face" experience at middle or executive levels. Solid industry experience/knowledge.

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.