Technical Writer

At Oracle | NetSuite Inc., our vision is to help mid-size businesses and divisions of large companies run their businesses better by providing the market’s leading integrated, online business management software suite for accounting/ERP, customer relationship management (CRM) and ecommerce. With products such as NetSuite, NetSuite OneWorld and NetSuite CRM , we already meet the business software needs of over 6,500 customers worldwide. And, as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at Oracle | NetSuite—working alongside other talented, driven individuals, and helping the burgeoning mid-size business market achieve its goals. Oracle | NetSuite is where business is going.

Summary\:

Oracle | NetSuite is looking for an exceptional, self-directed Technical Writer to write documentation for APIs and technical Customer Experience features. An ideal candidate will have excellent writing skills and verbal communication skills, experience writing API or other developer documentation, experience with web technologies, and demonstrated ability to work in a fast-paced development environment. 

 

Responsibilities\:

·       Work closely with PM, development, QA, and technical writing to successfully deliver assigned documentation projects for NetSuite Customer Experience solutions.

·       Explore and develop communication lines with the NetSuite Customer Experience developer community

·       Proactively research product changes to determine scope of edits for assigned areas of documentation.

·       Independently write new documentation based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product.

·       Revise documentation to incorporate product updates and product enhancements requested by customers and internal users.

·       Provide input on documentation design and implementation.

·       Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.

·       Produce screenshots, flowcharts, and other graphics.

·       Attend and actively contribute to writing and scrum team meetings.

·       Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.

 

Qualifications/Skills\:

·       Bachelor’s degree and 3-4 years of experience as a Technical Writer.

·       Attention to detail; excellent English skills; and proficiency in proofreading/editing, writing, and verbal communication.

·       Experience learning, using, and writing about business applications, software, and technology.

·       Experience with JavaScript web technologies.

·       Self-starter\: motivated and able to take the initiative.

·       Enthusiastic and confident communicator.

·       A track record of successfully working with development, QA, and technical writing to deliver quality documentation.

·       Excellent strategic thinking, time management, and prioritization skills\: ability to create high-quality documentation while making tradeoff decisions; experience in meeting tight deadlines and adapting to changing priorities.

·       Experience working with cross-functional teams across product development lifecycles.

·       Experience with the Windows operating system environment and Microsoft Office software, and with current word processing, desktop publishing, and graphics software.

·       Knowledge of formatting standards such as JavaDOC and DITA.

·       Experience with source control management systems and XML editing tools preferred.

·       Experience working with remote teams preferred.

·       Familiarity with Agile development.

 

!|!Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will design, create and deliver whole product documentation sets and/or related courseware. Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!