Oracle Advanced Customer Support Services (ACS) is a global organization within Customer Support Services, providing tailored mission-critical support services to customers with complex IT requirements. Our goal is for every customer to gain ever-more value from their Oracle Solutions by helping them make well informed decisions regarding the implementation, management and use of Oracle technologies.

Core Activities and Responsibilities\:

• Provide reactive onsite/remote technical assistance in cooperation with Oracle Global Support and Product Development for problem analysis and investigation.
• Respond and resolve customer issues within Key Performance Indicator targets.
• Provide alternative temporary workarounds to technical problems in customer’s Oracle systems.
• Maintain an up-to-date and in-depth knowledge of new products.
• Document work delivered to customers.

• Minimum of 7 years of Oracle DBA experience with supporting/managing production and non-production Oracle databases, dealing with critical situations
• DB Performance & Backup/Recovery
• UNIX-based skills (MS Windows Server operating system knowledge is a plus)
• High availability solutions and design of physical data storage, maintenance, access and security administration
• Excellent Czech & English is a must with strong communication skills

• Oracle Real Application Cluster, CRS, ASM and EXADATA. High Availability architectures
• Enterprise Manager, Grid control and monitoring tools
• Oracle Security Products
• Oracle Engineered Systems (Super Cluster, Exadata, Exalogic)
• Degree in Computer science, industry certification (e.g. OCP, OCM, etc.)

!|!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!