Air Freight Import/Export Specialist
MaerskShanghaiUpdate time: September 1,2019
Job Description
We offer
Key responsibilities
- Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service
- Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s; Adhere to Standard is the Standard
- Business growth: Identify and execute upselling opportunities; Driving value through the network
We are looking for
- Customer Centricity
- Composure
- Perseverant & Action Oriented
- Collaboration and Influencing
- Problem solving
- Communication effectiveness
- Operations System knowledge
- Lean/OPEX knowledge
- End-2-End process knowledge - in Ocean, Air, etc
- Interpersonal Savvy
- English written and spoken
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