上海市 The purpose of the position is to responsible that seafarers are always trained and certified as required by the Business Units (as per Business Units training matrix definitions), responsible for and managing the aspects of the seafarers in the respective region for Business Units. Assisting the respective 3rd party agent of the planning of the seafarers and dispatch to the vessels and coordinating all Crew operations/Recruitment/Talent & development on daily basis. We offer Key respons...

上海市 We offer Key responsibilities Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and inter...

深圳市 The Maersk eCommerce Sales Manager is a commercial to grow Maersk eCommerce solutions and our Nansha Joint Venture platform. The purpose of the role is to drive new business growth across the supply chain including logistics and ocean solutions. Focus will be on winning and growing clients (both local brands and international brands) with decision making located in China, Hong Kong, Macao & Taiwan. The eCommerce Sales Manager will be expected to build a strong and healthy sales pipeline,...

上海市 GCA Reefer Vertical team is a highly integrated & dedicated sales team to serve Pan-China reefer clients for both import and export business. We have team members located in Dalian/Tianjin/Qingdao/Shanghai/Xiamen/Shenzhen to have a wide geographical coverage. To cope with fast market growth, we decide to hire one more reefer specialist to enhance our sales force. She/he will be responsible for further enlarging our market share in undiscovered territories, both geographically and commodi...

广州市 To be maintain administrative issues for Maersk and Damco organization locally under company guideline so as to ensure a smooth, effective and safe work environment for all associates. We offer 1. Task organization skill 2. Negotiation skill and supplier / (internal) customer relationship 3. Effective communication Key responsibilities 1. Office equipment maintenance arrangement 2. Name card printing arrangement 3. ICD cards management and distributions 4. Update telephone directories 5. Swi...

上海市 We offer Key responsibilities 1. Ensure smooth export task operation in adherence to client SOP  Ensure smooth operation in adherence to client SOP;  On water report follow up on daily basis, to place carrier booking on time and follow up booking confirmaiton, SI/VGM/CCAM, trucking, CHB tasks correctly;  Daily follow up on KPI and system update;  Reply internal and external email within 24 hours;  Exceptional case follow up and resolution in a timely manner; 2. Provide good customer ser...

上海市 The role of the export customer care agent is to own/manage the customer experience of his/her customers by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements. We offer This is a deputy role in the team to help manager lead the team perform well and drive for the team engagement. In this position, your leadership skills will be practiced and enhanced. You will learn E2E Special cargo procedure here, including understand the rate com...

The role of Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and L&S targets. Scope of the role: Exports, Imports, Cross Trades and Logistics We offer Key responsibilities Be responsible for customer satisfact...

We offer 1. Finance processes 2. Documentation process 3. Commercial awareness 4. Follow the other instruction and assignment by supervisor/manager such as responsibility change, job rotation and etc. Key responsibilities 1. Being constant care to the customer and provide second-to-none service under high teamwork spirit 2. Efficient handling of cash collection at counter 3. To maximize profitable business 4. Live the APM vision, mission and values 5. Invoice issuance, Payment settlement of dire...

上海市 We offer Cooperation and development Customer service technical know-how Customer relationship management Streamline customer service procedure Understand client’s requirement and their business Space utilize and Capacity management Key responsibilities Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line with positive and service-minded attitude. As part of Commercial Intelligence – build and keep strong relationships with customers, gain an un...

We offer An opportunity to learn both commercial and operational knowledge A place to acquire knowledge of the network drivers and strategy A position to work with Trade, Cluster organizations and functions within operations A chance to improve your analytical and decision making skills Being part of a diversified team with different cultural backgrounds Key responsibilities Read and reply to correspondence within SLA’s as defined for the specific communication channel. Conduct Vessel Reconcilia...

We offer Key responsibilities a) To execute the processes in specified areas of FACT as per the agreed SOP. b) To meet all agreed KPI and complete the tasks within the SLA c) To highlight and escalate all process variances to the immediate supervisors with reasons for deviation d) To initiate, suggest and demonstrate process improvements e) Effective and timely communication with locations wherever necessary f) Timely discussions and escalation on all issues with the immediate superiors. We are ...

上海市 The purpose of the position is to responsible that the documentations of the seafarers are well handled as per requirements and regulations and assist the head of MO FEA to ensure the relevant aspects of the seafarers in China, Indonesia, Malaysia, Myanmar and Singapore are well managed for Business Units. Coordinating with 3rd party agents and all BUs of Crew operations/Recruitment/Talent & development/MOs in handling relevant tasks. We offer Key responsibilities Principal accountabilit...

We offer Key responsibilities Focus on the key Customer Service Drivers: o Easy to Business with; o Timely Delivery of Documents; o Pro-Active Notification; o Exception Management ; o Efficient claim handling Booking with vendors/ shippers Planning with vendors/ shippers (Vendor coordination) Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers. Responsible for cross sell/up sell, customer retention. Follow up on the Outstanding book...

深圳市 Purpose of the role: Accelerate the Sealand Asia Logistics and Services (L&S) volumes and total profitability. Be the bridge between the Maersk L&S organization and the Sealand Sales teams. On the job training of our sales by joint customer visits and assisting them in selling logistic products. Identify new Logistic opportunities, and follow up on these with our sales and the Maersk organization. Local services cover: intermodal (truck, barge, rail), depots/CFS, CHB, WND, and value ...

Manage Sealand SOC business. Provide a flexible transportation network to meet customer needs at competitive rates and transit times while maintaining cost control and compliance with regulatory agencies. Manage Taiwan inventory of equipment to meet commercial demands in a timely and efficient manner. Provide second-to-none service to our clients. Assist sales to ensure volume delivery according to marketing plans. We offer Key responsibilities Cross-departmental communication & cooperation....

We offer Key responsibilities To link all aspects of the operations to deliver best-in-class and seamless ocean product. Attitude 1) To provide the one-stop service to both local vendor and overseas customer 2) To provide high quality service which exceed their expectation 3) Always smile and greet to the customer when you pick up the phone 4) Proactively provide in-time information to related parties to keep them updated anytime 5) Treat all customers as same whatever big or small 6) Never hang...

We offer Key responsibilities Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal ...

he core purpose of this role is to provide consistent, high quality customer service for Solutions Customers, who value long term relationships and buy customized processes and solutions. The Solutions Customer Service associate will be the first point of contact for all queries related to the Solutions Customer(s) and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstandings. The incumbent wil...

宁波市 he core purpose of this role is to provide consistent, high quality customer service for Solutions Customers, who value long term relationships and buy customized processes and solutions. The Solutions Customer Service associate will be the first point of contact for all queries related to the Solutions Customer(s) and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow –up on outstandings. The incumbent...