To link all aspects of the operations to deliver best-in-class and seamless ocean product.

Attitude
1) To provide the one-stop service to both local vendor and overseas customer
2) To provide high quality service which exceed their expectation
3) Always smile and greet to the customer when you pick up the phone
4) Proactively provide in-time information to related parties to keep them updated anytime
5) Treat all customers as same whatever big or small
6) Never hang up the phone in the middle of a conversation

Communication
1) 1) Listen to the customer’s requirements, ensuring we understand them and only then offer suitable solutions
2) Maintain clear communication with other departments and client/overseas
3) Provide quick response and accurate with detailed suggestions, anticipating the next question
4) Always pre-see the potential risk or problems and take initiative to send pre-notice to related party
5) Use different way to deal with different customers or situation, use clear/simple words to make customers to be easily understand
6) Don’t use the glossary to customers

Knowledge
1) Have full knowledge of whole process not only the in-charged parts.
2) Share the knowledge as appropriate to gain the customer’s trust
3) Consider the customer’s situation and give detailed explanation when customers have inquiries
4) Be willing to share the knowledge/experience to internal person to make the process efficiency

Product/Process
1) Working together with OPS team to process cargo in accordance with customer’s requirements and internal procedures
2) Working together with OPS team to ensure the accurate data quality in Kewill, MODS.
3) Maintain and follow up booking records with high data quality (booking list etc.)
4) Take ownership and seek solutions for customer requirements
5) To support the sales team and ensure clients are given complete support and information to meet their needs.
6) To assist KAM/PM in regular customer visits
7) Documents preparation / printing/ archiving
8) Co-ordination and co-operation with internal parties mentioned above in network of interaction.
9) Understand A.P. Moller - Maersk culture (values/vision/mission)
10) Speak up anything to other person include the failure and success