POSITION:          Assistant Director, Events

OVERVIEW:

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. Showcase your communication and organization strengths as Assistant Director, Events, where you will lead and liaise among multiple departments to ensure each group function is truly exceptional.

HOTEL OVERVIEW:

Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honored with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.

Built in 1908, Fairmont Empress recently underwent a $60M complete restoration, resulting in the addition of a new restaurant and bar, Q at the Empress. In addition, the hotel now boats 464 fully restored guest rooms and suites, Lobby Lounge, reception lobby, function space, Willow Stream Spa, fitness center, and swimming pool.

SUMMARY OF RESPONSIBILITIES:

Reporting to the Director of Events, responsibilities and essential job functions include but are not limited to the following:

• Ensure the smooth daily operation of the banquet department as well as all banquet bar services.
• Meet clients for specific rooms and functions
• Responsible for daily operation by managing on the floor
• Review all banquet event orders to ensure proper set-ups are in place and correct
• Responsible for critically assessing procedures, policies, and methods of operation and alter them where necessary.
• Responsible for the financial success of the department by monitoring productivity, revenues and costs.
• Ensure all financial reporting is maintained and accurate (billing, payroll, etc.)
• Responsible for building relationships with the Conference Services Department to ensure that a common vision in direction is shared and our customer's expectations are exceeded. 
• Responsible for building relationships with other Food & Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a team.
• Responsible for ensuring that all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possible.
• Maintain and ensure that all function information is kept up to date with respect to all changes and/or revisions
• Participation in the budgeting process of the department by establishing clear and precise priorities for operational expenditures.
• Actively develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health & Safety standards.
• Ensuring departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
• Responsible for the smooth and efficient functioning of the day to day operations of the Event department including adherence to and the application of the provisions of the Collective Agreement.
• Responsible for developing and maintaining a constructive, harmonious and communicative working relationship with all supporting departments.
• Contribute to a positive work environment and ensure all concerns are communicated to Event Management in timely fashion
• Coach and train the Event leadership team in all aspects of the department, monitoring their development and providing critical feedback and performance reviews.
• Responsible for ensuring guest satisfaction goals (VOG) for the Department are met and / or exceeded.
• Developing strong interpersonal relationships with guests on an ongoing basis.
• Responsible for attendance at Leadership meetings, daily convention, pre-convention and other meetings as required.
• Other duties as assigned

QUALIFICATIONS:

• Post secondary Degree in Hospitality or Food and Beverage Management an asset.
• Minimum two years of experience in Food and Beverage Supervisor and/or Management position
• Supervisory/management experience in a banquet facility is an asset
• Ability to work a flexible schedule including evenings, weekends, and overnight shifts
• Must be a highly organized individual with the ability to handle numerous tasks at any one time.
• The ability to delegate tasks to team members and facilitates their completion.
• Must have strong, proven leadership qualities and management skills.
• Must have proven departmental scheduling and operational productivity.
• Previous experience working in a unionized environment considered a strong asset
• The ability to recognize and correct guest service issues through an established presence on the Banquet floor.
• Must exhibit excellent communication skills.
• Working knowledge of Micros, Opera, Word and Excel an asset.
• Serving it Right Certification

HOURS OF DUTY: Varied

DAYS OFF: Varied