Hotel Overview:  

Fairmont Empress is the destination in Victoria, located in the heart of the city overlooking Victoria's sparkling Inner Harbour. The 464 room hotel has completed an exciting $60 million dollar strategic renovation. This transformation has married the original classic details with world class modern touches creating a luxury oasis with unique food and beverage venues celebrating the Pacific North West as well as a rejuvenating Willow Stream Spa.  The hotel has partnered with Forbes to continue to elevate our unique West Coast culture and service to provide individual and authentic guest experiences.

Job Purpose

This position supports the management of the Talent & Culture Department of the property and pertains to all areas which support the AccorHotels philosophy of creating an environment where each and every member of the team is recognized and feels valued for their contribution.

In this role, you will support the coordination of the actions of the leaders and colleagues in all elements of the Talent Journey including Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Learning & Development, Talent Management, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Reward & Recognition, Compensation & Benefits, Health & Wellness, and Corporate Social Responsibility with the objective of providing business support to all departments through collaboration and coaching.

Reporting Line

This position reports directly to the Director, Talent & Culture.

Key Interactions

Internally

• Property Leaders and Colleagues

Externally

• Candidates
• School Faculty & Students
• Various Government Agencies
• HR and Employment Service Providers

Primary Responsibilities

Supports the Company Culture

• Promote, live and demonstrate Company Values;
• Ensure that the colleague and the guest are at the center of everything that Talent & Culture does;
• Provide feedback from the guest on the teams’ performance to the team;
• Ensure that all team members feel trusted and valued for their contribution.

Employer Branding

• Implement strategic activities for attracting talent to the property;
• Maintain relationships with local schools, colleagues and universities;
• Engage in Talent & Culture social media initiatives to promote the property as the best place to work;
• Compile entries for local HR and Employer recognition awards;
• Compile monthly articles for publication in internal communication network.

Recruitment and Selection

• Support the Talent & Culture leader to ensure the property has the right talent in the right role;
• Engage in processes which assist in finding talent inside and outside the organization;
• Manage Company Talent Acquisition Systems;
• Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;
• Implement retention strategies to fulfil business need objectives;
• Provide communication on career paths available with AccorHotels;
• Ensure vacancies within AccorHotels are displayed for all to apply.

Induction and Onboarding

• Follow and implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for the colleagues’ arrival;
• Coordinate and conduct Company and brand specific orientation programs and training programs.

Performance Assessment and Feedback

• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;
• Celebrate team and individual success;
• Assist Managers in setting objectives and goals for supervisors and assistant managers

Learning and Development

• Deliver / support training for future skill requirements;
• Evaluate the effectiveness of  the training by communicating with department Supervisors and Front Line talent;
• Create a learning environment where each colleague has a personal development plan;
• Follow up with colleagues after attending training programs to support the application of learning on the job;
• Support colleagues to access learning opportunities.

Talent Management

• Assist leaders to identify best star talent;
• Assist leaders in the preparation of succession plans.

Compliance

• Understand, communicate, implement, and adhere to all Talent & Culture policies & procedures;
• Communicate Talent & Culture policies and procedures to all leaders and colleagues.

Labor Relations

• Provides advice on interpretation and implementation of the Collective Bargaining Agreement, employment legislation, and developments in labour relations, Employment Standards and Human Rights in British Columbia. 
• Advance positive employee relations by building effective working relationships with all constituents 
• Provides assistance and support with employee and labour relations issues 
• Researches and handles most union grievances 
• Performs various related duties such as participating as a member of assigned committees and labour/management meetings; 
• Attends disciplinary meetings when required 
• Responsible for the maintenance of grievance and historical data files. 
• Assists Director with collective bargaining, including but not limited to, researching proposals, participating on local negotiating team 
• Fosters positive employee relations and provides a favourable climate for continuous and effective relations 

Critical Competencies

• Diploma or Bachelor Degree in related field is a must;
• Minimum of 5 years of experience in Human Resources roles, with a minimum of 3 year experience in a  Leadership level position is a must;
• Hotel operation experience is highly desirable;
• Knowledge of BC local labour laws and employment law requirements;
• Up-to-date on HR trends and practices in the market;
• Computer literate in Microsoft Window applications required with a specific focus on advanced Excel;
• Ability to create a community which supports a collaborative environment;
• Strong relationship builder;
• Excellent interpersonal skills with ability to communicate with all levels of talent;
• Excellent organization skills, Ability to multi-task;
• Multicultural awareness and able to work with communities and people from diverse backgrounds;
• Flexible, able to embrace, and respond to change;
• Ability to work independently with strong initiative;
• Self-motivated and energetic;
• Highly responsible;
• Ability to focus attention on colleague needs.
• Creative and technologically savvy
• Able to produce Employee Marketing campaigns and collateral
• Social media savvy
• Strong desire for career growth
• Strong business acumen is a must
• Extremely resourceful, confident and influential

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS