To provide comprehensive facility, contract and procurement management with a focus on continuous improvement. To achieve financial and other KPIs.

The Facilities Manager must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.

Procurement and Vendor Management

• Assist in the evaluating the vendor procurement and management practices of designated CLIENT site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
• Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
• Ensure the Contract Management Database is up to date at all times.

Facilities Operations

• Assist in the implementation a comprehensive energy management program for site(s)
• Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liase with the Nerve Centre on any outstanding Work Orders.
• Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
• Recommend continuous quality improvement practices across site,ensuring initiatives are shared across all sites
• Ensure consistency of regional policies & procedures with constant updating of Delphi+. As required
• Implement, comply with and audit all internal management systems, for quality assurance
• Assist the Management Team with the coordination of Churn and other relocations activities
• Manage the daily operations of the facility hard services including, security systems, HVAC, firefighting equipment, furniture and office carpet etc. Responsible for developing the annual planned preventive maintenance plan and ensure the plan is implemented and maintenance services are carried out in a manner consistent with corporate and client policies.
• Supervise and coordinate all site repairs, implement the general procurement of daily hard service operations, repairs, installations and oversees that such work is accomplished in a safe and timely manner.
• Be responsible and/or assist the Management Team in the implementation of a comprehensive energy management program for the assigned site(s) when required.

Risk Management

• Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Ensure critical operations and sites are identified across the region.
• Support the implementation and monitoring of disaster recovery and business continuity plans
• Follow established escalation procedures and incident reporting procedures

Customer Service / Client Relationships:

• Provide superior customer service
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively manage CLIENT expectations ensuring that the service levels are maintained.
• Lead by example

Reporting:

• Assist in the budgeting process as required
• Preparation of Monthly Report for client review;
• Provide input as required into the Monthly Report to CLIENT
• Active involvement in the monitoring and achieving the required Key Performance Indicators

Training:

• Actively participate in all planned training activities

Leadership / Staff Management:

• Actively support an environment that supports teamwork, co-operation & performance excellence within the Real Estate team
• Obey the temporary working arrangement from the leadership.