Reporting to the Senior Manager / Manager (Market Conduct), the Assistant Manager will undertake the following:

Key Responsibilities 

• Handle telephone (including the hotline) and written complaints against Insurers and Intermediaries professionally and in a timely manner
• Carry out assessment and investigations on complaints, and prepare written assessment reports
• Roll out new Complaints Management Framework, including a new Complaints Management System
• Prepare monthly management information on complaints
• Conduct trend and root cause analyses on complaints to identify any industry issues

Requirements

• A Bachelor’s degree, professional qualification in finance, insurance, economics, law, accounting, business administration or an appropriate field
• Knowledge of local regulatory requirement, preferably in the insurance sector
• At least 3 years’ relevant work experience in complaints handling, assessment and investigation in the insurance sector is preferred
• Excellent written and verbal communication skills in English and Chinese; proficiency in Putonghua will be a definite advantage
• Self-confident and empathetic skills in dealing with stakeholders, including complainants, insurers and insurance intermediaries
• Self-motivated, independent, patient and able to work under pressure

Remuneration Package
A competitive remuneration package commensurate with the successful candidate’s experience and qualifications will be offered.