The applicant must possess

1. a recognised diploma or certificate;
2. a minimum of 2 years’ post-qualification work experience, preferably in customer services;
3. proactive character and customer-oriented mindset; good communication and interpersonal skills;
4. proficiency in Cangjie and / or Sucheng input method; and
5. good command of both written and spoken English and Chinese (including Putonghua). 

(Applicants who do not possess the required qualifications and / or experience may be considered for other positions within the organisation.)

Duties include

1. to serve customers to their satisfaction and in full compliance to the CIC service standards;
2. to process applications from data entry to quality checking;
3. to answer enquiries and complaints tactfully;
4. to provide support to events and activities held by the CIC;
5. to conduct outreach registration services to construction sites occasionally;
6. to provide services in CIC Service Centres located in Tsing Yi, Nam Cheong and Kowloon Bay; working on roster occasionally on weekend is required; and
7. to carry out any other duties as assigned from time to time by the Executive Director.

Applications

The position is on a renewable fixed-term contract (subject to performance and operational needs) for a period of 2 years.

To cope with the operation needs (opening 7 days a week) of the Service Centre, the incumbents will be required to work on Saturdays and Sundays on a roster basis with a 5-day working week. The opening hours of our Service Centres from 9:00am to 7:00pm.

Please click the below “Apply on company website” to complete the application form and upload the updated curriculum vitae, the results of English and Chinese Language obtained in public examinations, current and expected salary together with a covering letter stating one’s suitability for the job on or before 20 August 2020.

For further details on CIC please refer to website: http://www.cic.hk.