Duties:

The analyst in this position will be interacting with internal customers, as Sales representative and Operational team to proactively drive the Invoice delivery process for the country where had been assigned. It is part of the function to prepare analysis and be collaborating with the other Line of Business (LOB) ensuring billing accuracy.

 

The following are in more details the tasks:

 

• Ensure invoices are timely, accurate, and complete in accordance with the customer's guidelines and expectations.
• Prepare weekly reports called Incomplete, Orders on Hold - Cut Off, Reconciliation, AR Transaction Hold.
• Provide information to the team of web invoicing portal
• Address and follow-up questions and requests to other LOB in timely manner.
• Support periodic audits request and clean ups of old invoices.
• Assist in analyzing and reconciling customer accounts for the assigned country.
• Work in Root Cause Analysis for cases that had suffered delays in the normal flow of the operation.
• Identify, resolve, and mitigate risk in a timely manner so that we could get collectable Invoices.
• Reach defined global SLA and KPI.
• Work with established escalation processes and agreed metrics.
• Learn customized operational tools as Fusion, Open Bravo, APEX.
• Attend internal meetings with management, and other line of business on time.

 

 

Preferred Experience and Background

 

• BA in business administration or any related field.
• Strong Excel skills are essential
• 2 - 3 years of experience in finance activities (Invoicing, credit memo, collections or cash applications preferred)
• Excellent communication skills and customer service
• Advanced level of English language skill (oral / written)
• Brazilian Portuguese speaking would be a plus
• Intermediate Excel knowledge.
• Capacity to work under pressure
• Excellent follow-up process
• Analytical /issue resolution skills
• Customer oriented  

 

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.