Overall\: Supporting Cloud renewals from an end to end processes perspective and providing effective and efficient support to drive Cloud growth globally.
The role of Business Analyst – Cloud Renewal Admin team is to enable the smooth and efficient processing and management of Cloud transactions as they progress through the stages of the end to end sales process. As a result, the velocity of the Cloud business will significantly improve and Sales will be able to focus more of their energy and effort selling Cloud to our customers.
The Cloud Renewal Admin Business Analyst will report to the Cloud Renewal Admin Manager and will manage key support projects and initiatives that include but are not limited to\:
RESPONSIBILITIES\:
• Act as knowledge expert in all Cloud end to end processes and systems
• Act as lead in Cloud renewal preparation
• Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
• Undertake admin responsibilities as required by Global Cloud Ops
• Proactively screen deals for roadblocks and track deal progress
• Assist in the escalation of critical deals as required (through various back office functions and processes)
• Integrate with sales team and sales management to gain understanding of business priorities and challenges
• Support acquisition integration in Cloud
• Support new application roll outs.
• Meet Global Cloud Ops KPIs and targets
• Undertake other reporting & projects as required
Skills\:
• Good self organization, multi tasking ability, flexibility
• Flexibility to working in shifts
• Quality and efficiency oriented, even under pressure
• Attention to detail, methodical and accurate
• Excellent communication skills
• Excellent English skills, particularly writing, consistency, organization and standardization of terms and language
• Proactive, team player
• Positive and “Can Do” Attitude
• Results oriented
• Good PC knowledge, especially Excel
• Problem solving ability
• Professional customer handling
• Business experience\: commercial education
Desired Competencies\:
• Additional European languages
• Experience in sales environment
!|!Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).!|!
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