The Director role is designated as a key leadership role within the OU Global Sales Operations team that includes management and implementation of strategic initiatives, working with Sales and other Operational leads to define and implement new Systems and improve the effectiveness of the overall operational tasks within OU. This role will be a key business partner for the EMEA GM and other Sales leaders globally. The role supports the OU business (Sales, Delivery, Regional/Global Sales Operations teams) as well as directs and ensures the implementation of operational policies as well as interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy. Interfaces with Global Finance who provides support post booking processes and facilitates issue resolution and escalations.

Key Competencies:

• Strong knowledge/experience with Operations functions within the Software Industry
• Strong analytical and problem solving skills
• Ability to manage processes, and identify cross-functional issues
• Demonstrated leadership skills
• Experience with PFM, CPQ and other ordering systems (highly preferred)

Provides programs to improve operational efficiency, consistency. Provides business practices and processes. Drives policies and procedures that monitor and support the organization*s operational and financial business objectives. Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts. May also be responsible for administration, knowledge management, and/or communications.

Develops and monitor P&L forecasts. Develops and monitor metrics to measure other key performance indicators and group performance. Performs competitive analysis. Creates pricing strategy and cost accounting (business modeling) for projects. Reviews contracts for terms, pricing and approvals. Work with account team to close deals. Interfaces with client to resolve contract/delivery disputes. May be responsible for directing resource management staff, ensuring maximum utilization. May be involved with compensation and bonus process. Manage at least two direct reports.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.